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Bookmarks Loss Problem

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I was having problems with the app, therefore, I uninstalled Firefox and reinstalled it same account w same email address. None of my original saved bookmarks have reappeared to date. I originally uninstalled the Firefox app on Wednesday 3/20/2019 had over approx 40 or more saved bookmark! Please put bookmarks back into my account from servers. Thxs in advance.

I was having problems with the app, therefore, I uninstalled Firefox and reinstalled it same account w same email address. None of my original saved bookmarks have reappeared to date. I originally uninstalled the Firefox app on Wednesday 3/20/2019 had over approx 40 or more saved bookmark! Please put bookmarks back into my account from servers. Thxs in advance.

Все ответы (2)

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Hello,

Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below.

  1. Click the Library button 57 library icon, then click Bookmarks.
  2. Scroll to the bottom and click Show All Bookmarks.
  3. At the top of the Library window, click on Import and Backup and select Restore.
  4. Click the date of the bookmark backup you want to recover.
  5. In the new window that appears, click OK.

Your bookmarks from the selected date should now be restored.

For more information, see the Restore bookmarks from backup or move them to another computer article. For other solutions, see the Recover lost or missing Bookmarks article.

Did this fix your problems? Please report back to us!

Thank you.

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Hi JamesHolmes, unfortunately, when you remove an Android app, the system may not keep your data. So that is different from the desktop versions of Firefox which keep your data by default.

If you set up the Sync service with a Firefox Account before you uninstalled, then when you connect a new installation of Firefox with Sync, then there is a reasonable chance that your previously stored bookmarks can be restored. However, otherwise, all storage is private to your device and is not stored by Mozilla in any form.