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Firefox crashes

  • 4 ответа
  • 1 имеет эту проблему
  • 5 просмотров
  • Последний ответ от philipp

stevesie
stevesie
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Firefox 62.0.3 (64-bit) has recently started crashing. Not at start-up - but several minutes into use with multiple windows. Running Malwarebytes and Norton Security ion background. No reported issues. Events: 00d2d519-feb2-4f7a-a664-d2f06b7b4576 10/7/2018 10:50 AM 21210ef5-93ab-411d-a915-d60e5aa7ee90 10/5/2018 9:57 AM 415f025b-9388-44f4-bf10-f1f4aae7bcf0 10/4/2018 4:08 PM

Firefox 62.0.3 (64-bit) has recently started crashing. Not at start-up - but several minutes into use with multiple windows. Running Malwarebytes and Norton Security ion background. No reported issues. Events: 00d2d519-feb2-4f7a-a664-d2f06b7b4576 10/7/2018 10:50 AM 21210ef5-93ab-411d-a915-d60e5aa7ee90 10/5/2018 9:57 AM 415f025b-9388-44f4-bf10-f1f4aae7bcf0 10/4/2018 4:08 PM

Все ответы (4)

FFus3r
FFus3r
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Copy the 5 most recent Report IDs that start with bp- and paste those IDs into the "Post a Reply" box. Note: If a recent Report ID does not start with bp- click on it to submit the report.

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FFus3r
FFus3r
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Also Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

stevesie
stevesie Задавший вопрос
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As directed above - I "submitted" most recent reports to obtain bp- As some may be duplicates(?) I am submitting seven: bp-6001478e-7f1a-4e52-886e-2feec0181007 bp-b28efd2e-29bf-4476-a821-56bcf0181007 bp-fe479bc6-d44c-425a-bf96-e2a6f0181007 bp-28508545-cf0d-4b89-b55e-8e19c0181007 bp-5c73d628-9216-4ad1-ac9a-ab7920181007 bp-3c6aa71e-dccc-4a96-95b8-b18ad0181007 bp-a6376e7d-7354-4ad4-8704-341350181007

philipp
philipp
  • Moderator
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hi, thanks for reporting your crash ids. in case you have altered your windows page file settings, it would be best to reset them to the system defaults: https://lifehacker.com/5426041/understanding-the-windows-pagefile-and-why-you-shouldnt-disable-it