Using FF 82 causes my monitor to lose signal (4K)
Using FF 82.0.2 will cause my monitor to lose display connection, the display needs to be turned off-on to return connection.
This only happens when using FireFox, no other application causes this. FireFox ESR worked fine, though I no longer have the need to use a certain plugin. Only after updating to 82.0.2 did the issue arrive.
So far I've tried: > Re-installing > Refreshing > Safe mode > Clearing cache, etc. > Closing all other applications
Software > Drivers are up to date > OS is up to date (Group B Windows 7) > There is Brave, Chromium, IE and one other browser currently installed; yes I need all of them ;-) > Originally I had FF config changes but I'm 99% sure they're default now
I thiiiiink it happen when the browser is under mild stress. I could browse Wikipedia and stack-overflow for an hour or so before looking at the Mercedes-Benz website caused the issue. Same again before an embedded YouTube video caused it (YT on its own is fine thou). Browsing a popular image forum also caused it. There's been more cases but I can't remember what I was doing at the time. FF doesn't crash or anything, in fact it doesn't even seem to notice. All my windows resize as turning the monitor off flicks it into a different resolution temporarily.
Dunno if the troubleshooting info includes this; Graphics output it a single 1080Ti, I can't try embedded graphics as it's an X99 chipset (no on-board graphics), FF runs from an NVMe drive as Win7 Ult boot.
This is such a whacko crazy issue I can provide more info if necessary.
Выбранное решение
Hi, Try this please : Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.
Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.
Please let us know if this solved your issue or if need further assistance.
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Are you using hardware acceleration option?
Hi, you transposed Firefox #'s it is version 58.0.2
Could you try this please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 59.0 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.
Pkshadow said
Hi, you transposed Firefox #'s it is version 58.0.2 Could you try this please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : Reinstall with Current Release Firefox 59.0 with a Full Version Installer Please let us know if this solved your issue or if need further assistance.
Hi, thanks, just tried this. Removed all trace of FF including in the ~/AppData/ folders and downloaded FF 89. Still have the issue, although it did last a good 3 hours or so before the issue arrived. This time whilst browsing an image board. :-(
Выбранное решение
Hi, Try this please : Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.
Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.
Please let us know if this solved your issue or if need further assistance.
Pkshadow said
Hi, Try this please : Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please. Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on. Please let us know if this solved your issue or if need further assistance.
I think that fixed it! It's been fine all today so far, if it's still OK before I sleep I'll mark the question as solved. Thanks for your help!