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I cannot exit this URL screen: http://www.ffsoftwarepack.com/firefox/?clickid=wO1QV2D4PELBO6TA1HKMP35M&language=en. Help

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I believe that it;s malware or a virus, but neither DEFENDER or MALWAREBYTES can find it.

I believe that it;s malware or a virus, but neither DEFENDER or MALWAREBYTES can find it.

Все ответы (3)

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You are correct : https://www.virustotal.com/#/url/529265efa89c2925352de0917f2860946df32e2611c42e14f8a3af89cd13eb12/detection

Please use more than 1 scanner as each uses diff tech :

Save your Report and google each before deleting anything as do not want to delete something you need, If need help :

Post in only 1 forum, then wait.

Please let us know if this solved your issue or if need further assistance.

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Can try the AwdCleaner by Malwarebytes and can choose run 1 time only when click the installer for https://www.hitmanpro.com/en-us.aspx or as suggested above let the pro's help : https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/ Please let us know if this solved your issue or if need further assistance.

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Some sites use a combination of annoying techniques to force you to interact with them. These include:

1. Displaying a text entry dialog (username and password) that returns when you cancel it 2. Triggering a dialog asking if you approve resubmitting previously submitted information 3. Switching to full screen to block use of the menu bar, and when you move the mouse, doing it again 4. Displaying a large text box with instructions that returns whether you OK or Cancel it

Depending on the page you get, your approach may differ.

If you get the combination of #1-#3, try:

  • Cancel the resubmission of data
  • Press Esc several times in a row quickly to stop the authentication/reload loop
  • Use a keyboard shortcut to close the tab, such as Ctrl+w or Ctrl+F4

Hopefully that will allow you to close the tab normally so that the crash recovery doesn't bring it back.

If you get #4, after cancelling it once or twice, a checkbox should appear at the lower left to stop the site from showing more dialogs. Check that box and click OK. Then try to close the tab normally.


Some of these techniques can be defeated by using an aggressive script blocker, but then you'll have to allow scripts for 90% of the sites you visit. Hopefully as the bad sites are reported, you'll find more and more of them blocked in the first place.

(Screenshot #1 shows a combination of #1 and #2 (through a cloud browser on a German VPN node). Screenshot #2 shows an older example of #4.)

Изменено jscher2000 - Support Volunteer