Firefox 40.0.2 - was stable for a few weeks, now crashing daily, sometimes hourly.
I have done a lot of work to try to stablize Firefox. I removed all the plugins, resetting system defaults, and now run only two, the current Flash version (which is set to "Ask", so that I typically prevent any Flash from running, so Flash is NOT the problem), and AdBlock Plus (which seem to work quite well, and is a lifesaving excellent product that allows me to look at web pages again...) What is happening is in the last two weeks, Firefox has become goofy unstable *again*, crashing daily, sometimes several times per day, no specific trigger. Ugly situation. Running on a older Windows XP-SP3 box, which is heavily patched, and is *ROCK SOLID* for EVERY OTHER APPLICATION. The machine ONLY has problems with Firefox. I have countless other programs that ALL RUN COMPLETELY FINE, INCLUDING SEVERAL NETWORK ACCESS TOOLS, Graphics apps, Math and Database products, etc. Also, several progamming languages, and even a couple of development environments. ALL THIS OTHER STUFF WORKS FLAWLESSLY. Only Firefox blows up and dies, and EVERYTIME, REPORTS "THERE WAS A PROBLEM SUBMITTING YOUR REPORT", no matter what settings I have for reporting errors, so NO ERROR REPORTS are being sent on any of this stupidity.
So, this time, I captured the report. The reports used to alway be about "Plugin_container.exe" Not anymore. I removed all the plugins, and this error is no longer being reported.
What I am now getting is "Driver Mismatch", but I am unable to determine EXACTLY WHICH DRIVER is being reported as the problem. This should be fixable, but it seems to be a Firefox error, as no other software is reporting any driver problems, and I have inspected all drivers using Microsoft utilities, and everything is reporting as OK, working correctly. Also, I have downloaded and run the latest Microsoft Malware Inspection and Removal program, and have run a full scan of the system, and all reports as good. I run tight firewall, and there is no evidence of any problem anywhere on my system, OTHER THAN WITH THE FIREFOX, which is highly unstable.
I have included the resulting error report in this note: It follows. If anyone has some insight into this issue, please post or email your thoughts. I notice the version number of Firefox has increased, but I am deeply reluctant to download any new versions, as the instability seems to be increasing with each update I apply.
Error report text: ----- Latest Firefox crash ---- Sept. 28, 2015 -------------
AdapterDeviceID: 0x2582 AdapterDriverVersion: 6.14.10.4764 AdapterSubsysID: 300d103c AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.2,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.10 AvailablePageFile: 2515648512 AvailablePhysicalMemory: 907567104 AvailableVirtualMemory: 1484546048 BIOS_Manufacturer: Hewlett-Packard BlockedDllList: BreakpadReserveAddress: 55705600 BreakpadReserveSize: 67108864 BuildID: 20150812163655 CrashTime: 1443461152 EMCheckCompatibility: true Email: this_has_been_removed@gmail.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1440402871 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x2582, AdapterSubsysID: 300d103c, AdapterDriverVersion: 6.14.10.4764 D3D11 Layers- D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 45686 StartupTime: 1443415469 SystemMemoryUsePercentage: 43 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150812163655","version":"40.0.2","vendor":"Mozilla","platformVersion":"40.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":1527,"isWow64":false,"cpu":{"count":2,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3"]},"os":{"name":"Windows_NT","version":"5.1","servicePackMajor":3,"servicePackMinor":0,"installYear":2009,"locale":"en-US"},"hdd":{"profile":{"model":"ST340014AS","revision":"8.12"},"binary":{"model":"ST340014AS","revision":"8.12"},"system":{"model":"ST340014AS","revision":"8.12"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) 82915G/GV/910GL Express Chipset Family","vendorID":"0x8086","deviceID":"0x2582","subsysID":"300d103c","RAM":null,"driver":"igxprd32","driverVersion":"6.14.10.4764","driverDate":"1-13-2007","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":false,"autoDownload":false},"userPrefs":{"accessibility.browsewithcaret":true,"app.update.auto":false,"app.update.enabled":false,"browser.cache.disk.capacity":0,"browser.formfill.enable":false,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":false,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","browser.startup.page":0,"dom.ipc.plugins.enabled":false,"general.smoothScroll":false,"places.history.enabled":false}},"profile":{"creationDate":16420,"resetDate":16680},"addons":{"activeAddons":{"{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}":{"blocklisted":false,"description":"Ads were yesterday!","name":"Adblock Plus","userDisabled":false,"appDisabled":false,"version":"2.6.10","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16680,"updateDay":16680}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16671,"updateDay":16671},"activePlugins":[{"name":"Shockwave Flash","version":"18.0.0.209","description":"Shockwave Flash 18.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16632}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":true,"applyBackgroundUpdates":0}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 3049779200 TotalPhysicalMemory: 1601630208 TotalVirtualMemory: 2147352576 URL: http://blogs.barrons.com/stockstowatchtoday/2015/09/28/citigroup-not-even-two-upgrades-can-lift-its-shares/?mod=yahoobarrons&ru=yahoo Vendor: Mozilla Version: 40.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD nwlnkipx [IPX] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX] : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX] [Pseudo Stream] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX II] : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD nwlnkspx [SPX II] [Pseudo Stream] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NwlnkNb] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NwlnkNb] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5FFB1AF8-002D-4D21-8C54-28560BAAA28C}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5FFB1AF8-002D-4D21-8C54-28560BAAA28C}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B7673720-C5C2-4954-BD2B-58E6FC218E71}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B7673720-C5C2-4954-BD2B-58E6FC218E71}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BCE6812-31D6-4A55-8770-44E8E9CBDB4D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BCE6812-31D6-4A55-8770-44E8E9CBDB4D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{67994D2B-84E7-43CC-B57B-A7AF285956AA}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{67994D2B-84E7-43CC-B57B-A7AF285956AA}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7912C9EF-97DE-4B1A-A65C-514AAFB9F277}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7912C9EF-97DE-4B1A-A65C-514AAFB9F277}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{741B274A-AD21-467E-B5A1-9B05907976E5}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{741B274A-AD21-467E-B5A1-9B05907976E5}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
end of Error Report from Latest Firefox crash ----
Is the "DriverVersionMismatch" the reason for the crash? Or perhaps not, as it is not affecting anything in any other program. I was looking at a Barrons website, the URL of which is noted in the crash-log.
If I can resolve what is happening, I will post the information as a follow-up to this. - Russel.
Все ответы (1)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.