Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

This Connection is Untrusted

  • 4 ответа
  • 5 имеют эту проблему
  • 7 просмотров
  • Последний ответ от gorney

more options

I just upgraded to Windows 10 and now Firefox cannot access either Gmail or Facebook because the connection is "Untrusted" ((Error code: sec_error_unknown_issuer). What is the problem?? I have tried deleting the cert8 database and restarting.

I just upgraded to Windows 10 and now Firefox cannot access either Gmail or Facebook because the connection is "Untrusted" ((Error code: sec_error_unknown_issuer). What is the problem?? I have tried deleting the cert8 database and restarting.

Выбранное решение

You could try reinstalling the latest version of Avast.

Or you could disable the scanning of secure requests. See: https://support.mozilla.org/questions/1075985

Or there is a way to manually set up Firefox to work with Avast if the above are not what you're looking for, but I'd need to research the steps for that.

Прочитайте этот ответ в контексте 👍 0

Все ответы (4)

more options

Sorry for the hassle. Many users are updating their security software or enabling parental controls during or shortly after their Windows 10 upgrade, and Firefox may need to be set up to work with those changes.

Do you use Avast, BitDefender, ESET or Kaspersky security software?

If not, could you try disabling Microsoft Family Safety: http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings

Изменено jscher2000 - Support Volunteer

more options

Выбранное решение

You could try reinstalling the latest version of Avast.

Or you could disable the scanning of secure requests. See: https://support.mozilla.org/questions/1075985

Or there is a way to manually set up Firefox to work with Avast if the above are not what you're looking for, but I'd need to research the steps for that.

more options

I restarted and it's working now. Thanks again for your help.