varuna said

Firefox stopped responding, Sometimes crashed and uninstallation and reinstallation Didn't solve the problem, Why?.

Can you provide us with your crash ID? You can find it in about:crashes

s.Turjoe A small piece of advice, please. Don't just tell someone what to do. Tell them how in case they, or others reading this, don't know how.

varuna

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

THE QUESTION IS " Sometimes crashed and uninstallation and reinstallation Didn't solve the problem, Why?. " SO WHY DO YOU KEEP ASKING US TO REDO EVERYTHING INSTEAD OF EITHER ANSWERING OR SAYING "I don't know"?

AngieMe To stop crashes, one must first know the reason for the crashes. That is what crash reports can tell us.

nsXBLService::GetBinding(nsIContent*, nsIURI*, bool, nsIPrincipal*, bool*, nsXBLBinding**, nsTArray<T>&) Crash ID from 8-14-15

https://crash-stats.mozilla.com/report/index/bp-519e61e0-f31a-483f-aad9-ab4bd2150720 Crash ID from 7-20-15 Before Update

If I knew what all this meant I wouldn't need to ask questions from people who only answer questions from other IT professionals!

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

Product Firefox Version 39.0

Release Channel OS Windows NT OS Version 6.3.9600 Build Architecture x86

The crash report flagged these programs;

mswsock.dll = Microsoft

winmm.dll = Windows Multimedia

msvcrt.dll = Microsoft C Runtime Library

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

rtworkq.dll = Microsoft ?

Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Check all programs for updates once in a while.

I have Windows 8.1 and Firefox 40 so none of those apply to me and I've been through ALL the suggestions, tips, tricks etc. on the Firefox Help Page before I started posting here.

AngieMe said

I have Windows 8.1 and Firefox 40 so none of those apply to me

FredMcD said

Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Check all programs for updates once in a while.