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verizon email..can't reply to emails says null status:404

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Since Firefox update 31, I cannot reply to incoming emails. When I try to send an email or reply to one I get this message: Unable to Load Null Status: 404. I use Verizon webmail and they say it's a Firefox problem. Using Mac Mini Mac OS-X 10.6.8

Since Firefox update 31, I cannot reply to incoming emails. When I try to send an email or reply to one I get this message: Unable to Load Null Status: 404. I use Verizon webmail and they say it's a Firefox problem. Using Mac Mini Mac OS-X 10.6.8

Выбранное решение

Back to working normally tonight on v32 beta. Thanks to all who put in hours of work to fix the problem.

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Приложение

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:31.0) Gecko/20100101 Firefox/31.0

Дополнительная информация

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Задавший вопрос

Yes Wayne, same thing. I can send an email from Firefox but have to go to Safari to reply or forward. I wish they would come up with a fix soon.

Yes Wayne, same thing. I can send an email from Firefox but have to go to Safari to reply or forward. I wish they would come up with a fix soon.
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Задавший вопрос

I can receive and send on Firefox. Can't reply or forward. Have switched to Safari but hope this gets corrected soon.

I can receive and send on Firefox. Can't reply or forward. Have switched to Safari but hope this gets corrected soon.
vacruiser 0 решений 5 ответов
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I am having the exact problem as Ann,

Unable to load null status:404 error whenever I try to reply or Forward an email. Webmail.verizon.net works fine on Internet Explorer. The error message started this morning, 7/22, when i updated to Firefox V31 -vacruiser

I am having the exact problem as Ann, Unable to load null status:404 error whenever I try to reply or Forward an email. Webmail.verizon.net works fine on Internet Explorer. The error message started this morning, 7/22, when i updated to Firefox V31 -vacruiser
50sVintage 0 решений 7 ответов
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Ok. It's June 23rd and Firefox automatically updated at some point during the night. Now I have lost functions in Verizon webmail such as forwarding, replying and saving drafts. What a nuisance. I just read this thread and see the problem started already 5 weeks ago. WHAT THE ___ IS FIREFOX DOING ABOUT THE GLITCH?????

I'm being forced to download & use another browser.

Ok. It's June 23rd and Firefox automatically updated at some point during the night. Now I have lost functions in Verizon webmail such as forwarding, replying and saving drafts. What a nuisance. I just read this thread and see the problem started already 5 weeks ago. WHAT THE ___ IS FIREFOX DOING ABOUT THE GLITCH????? I'm being forced to download & use another browser.
vacruiser 0 решений 5 ответов
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Полезный ответ

Vintage, I have tried everything to bypass or eliminate the glitch of ---no reply, --no save--- and no forward, ------with Verizon webmail, to no avail.

Just to be 100% certain it was a V31 problem, I logged onto my travel laptop (WindowsXP) and cancelled all updating when I checked the FireFox version there. It was still operating on V30 AND VERIZON WEBMAIL WORKED PERFECTLY.

As I wrote before, I also found that webmail works perfectly using Internet Explorer on the same WindowsXP platform that has the unworkable FireFox V31. Guess where I am going although I don't like IE.

Mozilla group, PLEASE give us an option update immediately that restores V30 !!!!! -vacruiser

Vintage, I have tried everything to bypass or eliminate the glitch of ---no reply, --no save--- and no forward, ------with Verizon webmail, to no avail. Just to be 100% certain it was a ''V31'' problem, I logged onto my travel laptop (WindowsXP) and cancelled all updating when I checked the FireFox version there. It was still operating on '''''V30''''' AND VERIZON WEBMAIL WORKED PERFECTLY. As I wrote before, I also found that webmail works perfectly using Internet Explorer on the same WindowsXP platform that has the unworkable FireFox V31. Guess where I am going although I don't like IE. Mozilla group, '''PLEASE give us an option update immediately that restores V30''' !!!!! -vacruiser
50sVintage 0 решений 7 ответов
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Cruiser,

The email features now missing in Firefox continue to work in IE. Don't like IE either but Firefox isn't giving an option.

Mozilla group, PLEASE GIVE US AN OPTION UPDATE IMMEDIATELY THAT RESTORES V30 !!!!!

-50sVintage

Cruiser, The email features now missing in Firefox continue to work in IE. Don't like IE either but Firefox isn't giving an option. Mozilla group, '''PLEASE GIVE US AN OPTION UPDATE IMMEDIATELY THAT RESTORES V30 !!!!!''' -50sVintage
Lassie 0 решений 3 ответов
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I have same problem since uploading 31. Verizon webmail works fine in explorer browser but not in latest version of Firefox. I can send newly composed email using webmail on firefox but not a "reply to" or "forward to" email. Really love firefox... or used to!

I have same problem since uploading 31. Verizon webmail works fine in explorer browser but not in latest version of Firefox. I can send newly composed email using webmail on firefox but not a "reply to" or "forward to" email. Really love firefox... or used to!
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Задавший вопрос

Today update v32 beta 1 happened and still problem is not solved. Is Mozilla even paying attention to this? I looked at Bugzilla and cannot even see it listed as being addressed.

Today update v32 beta 1 happened and still problem is not solved. Is Mozilla even paying attention to this? I looked at Bugzilla and cannot even see it listed as being addressed.

Изменено ann1026

Moses
  • Moderator
459 решений 3607 ответов
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I've filed a bug on this so let's see what's up.

I've filed a bug on this so let's see what's up. *https://bugzilla.mozilla.org/show_bug.cgi?id=1043690
jscher2000
  • Top 10 Contributor
8837 решений 72222 ответов
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Hi ann1026, a few hours have passed and a bug has been filed. However, I don't know how many developers have access to Verizon webmail, so some volunteers might be needed to help with testing.

https://bugzilla.mozilla.org/show_bug.cgi?id=1043690

Note to all readers: it's generally not helpful to add "me too"/"hurry up" comments to bugs, but you can register on the Bugzilla site and "vote" for them to be fixed. See:

Hi ann1026, a few hours have passed and a bug has been filed. However, I don't know how many developers have access to Verizon webmail, so some volunteers might be needed to help with testing. https://bugzilla.mozilla.org/show_bug.cgi?id=1043690 Note to all readers: it's generally not helpful to add "me too"/"hurry up" comments to bugs, but you can register on the Bugzilla site and "vote" for them to be fixed. See: * [https://bugzilla.mozilla.org/page.cgi?id=etiquette.html Bugzilla Etiquette] * [https://bugzilla.mozilla.org/page.cgi?id=voting.html Voting]
guigs 1072 решений 11697 ответов
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Has anyone tried a new profile, or know anyone with a test account?

Has anyone tried a new profile, or know anyone with a test account?
guigs 1072 решений 11697 ответов
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We are currently still looking into the issue however need to show the engineers how to reproduce this issue. I understand that this is frustrating and I am treating this as a priority. May I please request a screenshot please for the bug. How do I create a screenshot of my problem?

We are currently still looking into the issue however need to show the engineers how to reproduce this issue. I understand that this is frustrating and I am treating this as a priority. May I please request a screenshot please for the bug. [[How do I create a screenshot of my problem?]]
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I have the screenshot on my desktop but not sure how to get it to post herehttps://support.cdn.mozilla.net/media/uploads/images/2014-07-25-12-37-56-8737fc.png

I have the screenshot on my desktop but not sure how to get it to post herehttps://support.cdn.mozilla.net/media/uploads/images/2014-07-25-12-37-56-8737fc.png
guigs 1072 решений 11697 ответов
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ann thank you, this tells that it is an error on the website and not playing well with Firefox. But finding out why this is next. Do any contributors have ideas how to investigate this? all I can think of is the web console.

ann thank you, this tells that it is an error on the website and not playing well with Firefox. But finding out why this is next. Do any contributors have ideas how to investigate this? all I can think of is the web console.

Изменено guigs

vacruiser 0 решений 5 ответов
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guigs2, V30 worked perfectly for all of us. Without knowing how the code is written, I would suggest: 1. you start with looking at the changes made to generate V31. What did you add and what did you remove from V30 2. Then determine what section and code generates the "unable to load null status: 404 error. 3. In the meantime, to keep Verizon webmail people from migrating to Internet Explorer or another browser, offer an optional update ASAP to a V32 which would be a simple reversion with all the V30 operating code as it was. Using the update code should prevent loosing data, provide a useable system, & prevent migration away from FireFox until you have found and solved the problem with V31 -vacruiser

guigs2, V30 worked perfectly for all of us. Without knowing how the code is written, I would suggest: 1. you start with looking at the changes made to generate '''V31'''. What did you add and what did you remove from '''V30 ''' 2. Then determine what section and code generates the "'''unable to load null status: 404''' error. 3. In the meantime, to keep Verizon webmail people from migrating to Internet Explorer or another browser, offer an optional update ASAP to a '''V32''' which would be a simple reversion with all the '''V30 '''operating code as it was. Using the update code should prevent loosing data, provide a useable system, & prevent migration away from FireFox until you have found and solved the problem with '''V31''' -vacruiser
tophat 0 решений 2 ответов
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I understand that version 32 beta also has the problem

I understand that version 32 beta also has the problem
50sVintage 0 решений 7 ответов
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Requested screenshot:

Requested screenshot:
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Задавший вопрос

Tophat, I posted on 7/24 that V32 beta does have the same problem.

Tophat, I posted on 7/24 that V32 beta does have the same problem.
jscher2000
  • Top 10 Contributor
8837 решений 72222 ответов
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What is the step that generates the error message: clicking Send? Or does it occur before that, for example, while the site is laying out the reply/forward message (before you can start typing).

What is the step that generates the error message: clicking Send? Or does it occur before that, for example, while the site is laying out the reply/forward message (before you can start typing).
WayneInNYC 0 решений 10 ответов
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jscher - Yes. The error message pops up when Send. As others have said, it only happens when trying to forward or reply to emails.

jscher - Yes. The error message pops up when Send. As others have said, it only happens when trying to forward or reply to emails.