Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Caută ajutor

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Acest fir de discuție a fost arhivat. Adresează o întrebare nouă dacă ai nevoie de ajutor.

Locked out of Android VPN

Brenda
Brenda
more options

Hello,

I just installed Mozilla VPN on my Android and when I try to login it says I've tried too many times and to try again in 15 minutes. Even though I only tried to login once. So I tried a couple more times without success. Please advise. I thank you very much for your time and knowledge.

Happy Holidays! Brenda

Hello, I just installed Mozilla VPN on my Android and when I try to login it says I've tried too many times and to try again in 15 minutes. Even though I only tried to login once. So I tried a couple more times without success. Please advise. I thank you very much for your time and knowledge. Happy Holidays! Brenda

Toate răspunsurile (1)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
more options

Hello,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This could solve your issue.

Let me know if this helps.