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Firefox crashes frequently with error messages "EXCEPTION ACCESS VIOLATION READ" and "Driver Version Mismatch"

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sivaganeshan.g
sivaganeshan.g
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More frequently Firefox crashing:

OS : Windows xp service pack 3 Firefox : ver 38.0.5 Processor : Intel family 6 Model 58 RAM : 2 GB


I developed an add-on in Java script using add-on SDK. From add-on I'm loading a native c++ library. Everything seems fine except Firefox crashes and I'm unable to find the reason for the crash.

i gone through the max webpages as i can. None of them gave me a positive result.

methods i tried are, 

Disabled hardware acceleration in Firefox as well as system.
Updated latest driver of the processor.
Restarted Firefox in safe mode.
Disabled all the add-on's.
Verified no memory leaks on Java script code.
Reinstalled Firefox.
Cleaned registry and temp files.

Crash Report : AdapterDeviceID: 0x0152 AdapterDriverVersion: 6.14.10.5400 AdapterSubsysID: 77881462 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5,jid1-f1CV9gpAAAAAUQ%40jetpack:0.1 AvailablePageFile: 2827890688 AvailablePhysicalMemory: 1182568448 AvailableVirtualMemory: 1672884224 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 54525952 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1434549515 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433677198 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 77881462, AdapterDriverVersion: 6.14.10.5400 D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 55 StartupTime: 1434549472 SystemMemoryUsePercentage: 41 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4015030272 TotalPhysicalMemory: 2029404160 TotalVirtualMemory: 2147352576 URL: http://192.168.0.235:8090/manipal/result.jsp?P1=&P2=&response=00000,00000,297,INVALID%20INPUT%20PARAMETERS,%20,%20,%20,%20,%20,%20,%20,%20,NA Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : 

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{899C1A23-7B4E-4D4C-9E14-634C343718A5}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{899C1A23-7B4E-4D4C-9E14-634C343718A5}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{93268AAE-6B01-440A-81F9-22B14B979909}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{93268AAE-6B01-440A-81F9-22B14B979909}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F6F95821-BCCC-4567-A661-976084154E5C}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F6F95821-BCCC-4567-A661-976084154E5C}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5EA40B58-430F-4800-9F44-568A865A807A}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5EA40B58-430F-4800-9F44-568A865A807A}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CD84C6C1-8AA8-4E38-83A9-D0A0554BD26B}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CD84C6C1-8AA8-4E38-83A9-D0A0554BD26B}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{137EC296-0636-483C-889A-25C1B2C61A19}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{137EC296-0636-483C-889A-25C1B2C61A19}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{899C1A23-7B4E-4D4C-9E14-634C343718A5}] SEQPACKET 14 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{899C1A23-7B4E-4D4C-9E14-634C343718A5}] DATAGRAM 14 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{93268AAE-6B01-440A-81F9-22B14B979909}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{93268AAE-6B01-440A-81F9-22B14B979909}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F6F95821-BCCC-4567-A661-976084154E5C}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F6F95821-BCCC-4567-A661-976084154E5C}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CD84C6C1-8AA8-4E38-83A9-D0A0554BD26B}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CD84C6C1-8AA8-4E38-83A9-D0A0554BD26B}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5EA40B58-430F-4800-9F44-568A865A807A}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5EA40B58-430F-4800-9F44-568A865A807A}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A8BD9463-3E64-4046-9B70-1DCC9DA79D6A}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A8BD9463-3E64-4046-9B70-1DCC9DA79D6A}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5CB8B337-2F74-4FBC-AF15-D1A355088988}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5CB8B337-2F74-4FBC-AF15-D1A355088988}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{165F8B56-E766-4500-8D19-A74EC98AF42B}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{165F8B56-E766-4500-8D19-A74EC98AF42B}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{65635BBA-3DBF-482F-9AA0-BE8C851A56CE}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{65635BBA-3DBF-482F-9AA0-BE8C851A56CE}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

More frequently Firefox crashing: OS : Windows xp service pack 3 Firefox : ver 38.0.5 Processor : Intel family 6 Model 58 RAM : 2 GB I developed an add-on in Java script using add-on SDK. From add-on I'm loading a native c++ library. Everything seems fine except Firefox crashes and I'm unable to find the reason for the crash. i gone through the max webpages as i can. None of them gave me a positive result. methods i tried are, Disabled hardware acceleration in Firefox as well as system. Updated latest driver of the processor. Restarted Firefox in safe mode. Disabled all the add-on's. Verified no memory leaks on Java script code. Reinstalled Firefox. Cleaned registry and temp files. Crash Report : AdapterDeviceID: 0x0152 AdapterDriverVersion: 6.14.10.5400 AdapterSubsysID: 77881462 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5,jid1-f1CV9gpAAAAAUQ%40jetpack:0.1 AvailablePageFile: 2827890688 AvailablePhysicalMemory: 1182568448 AvailableVirtualMemory: 1672884224 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 54525952 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1434549515 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433677198 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 77881462, AdapterDriverVersion: 6.14.10.5400 D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 55 StartupTime: 1434549472 SystemMemoryUsePercentage: 41 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4015030272 TotalPhysicalMemory: 2029404160 TotalVirtualMemory: 2147352576 URL: http://192.168.0.235:8090/manipal/result.jsp?P1=&P2=&response=00000,00000,297,INVALID%20INPUT%20PARAMETERS,%20,%20,%20,%20,%20,%20,%20,%20,NA Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{899C1A23-7B4E-4D4C-9E14-634C343718A5}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{899C1A23-7B4E-4D4C-9E14-634C343718A5}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{93268AAE-6B01-440A-81F9-22B14B979909}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{93268AAE-6B01-440A-81F9-22B14B979909}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F6F95821-BCCC-4567-A661-976084154E5C}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F6F95821-BCCC-4567-A661-976084154E5C}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5EA40B58-430F-4800-9F44-568A865A807A}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5EA40B58-430F-4800-9F44-568A865A807A}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CD84C6C1-8AA8-4E38-83A9-D0A0554BD26B}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CD84C6C1-8AA8-4E38-83A9-D0A0554BD26B}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{137EC296-0636-483C-889A-25C1B2C61A19}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{137EC296-0636-483C-889A-25C1B2C61A19}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{899C1A23-7B4E-4D4C-9E14-634C343718A5}] SEQPACKET 14 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{899C1A23-7B4E-4D4C-9E14-634C343718A5}] DATAGRAM 14 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{93268AAE-6B01-440A-81F9-22B14B979909}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{93268AAE-6B01-440A-81F9-22B14B979909}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F6F95821-BCCC-4567-A661-976084154E5C}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{F6F95821-BCCC-4567-A661-976084154E5C}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{CD84C6C1-8AA8-4E38-83A9-D0A0554BD26B}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{CD84C6C1-8AA8-4E38-83A9-D0A0554BD26B}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{5EA40B58-430F-4800-9F44-568A865A807A}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{5EA40B58-430F-4800-9F44-568A865A807A}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{A8BD9463-3E64-4046-9B70-1DCC9DA79D6A}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{A8BD9463-3E64-4046-9B70-1DCC9DA79D6A}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{5CB8B337-2F74-4FBC-AF15-D1A355088988}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{5CB8B337-2F74-4FBC-AF15-D1A355088988}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{165F8B56-E766-4500-8D19-A74EC98AF42B}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{165F8B56-E766-4500-8D19-A74EC98AF42B}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{65635BBA-3DBF-482F-9AA0-BE8C851A56CE}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{65635BBA-3DBF-482F-9AA0-BE8C851A56CE}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.