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addons gone or de-activated suddenly

  • 3 răspunsuri
  • 5 au această problemă
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  • Ultimul răspuns de cor-el

Knoxvilee
Knoxvilee
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Thanks for attenion. I am using a Windows System (Windows 7 prof. SP 1 64-bit system) with autom. updates. D-Data shareware totall protection, newest version, automatic updates for maleware-list. Using firefox version 31.0. Users: Me as admin, me as normal user for surfing, wife as normal user and child (5 Years) as user. just now trying( as normal user) to convert youtube video-failed because no addon (add-on convert2mp3, adblock plus popon, nogoogle analytics and better privacy addon have gone like not installed. addon ghostery and addon adblock plus have not changed. At my wife surface all installed addons (the same as mine) have been deactivated. Childs surface and admin-surface no changes. I dind not change the system, my wife dont even know what an addon is and my child even also dont know. Totally check by G-Data the day before no result. PC hijacked ? Before creating message i changed the addons back as they have been before. Thanks for answers !!!!

Thanks for attenion. I am using a Windows System (Windows 7 prof. SP 1 64-bit system) with autom. updates. D-Data shareware totall protection, newest version, automatic updates for maleware-list. Using firefox version 31.0. Users: Me as admin, me as normal user for surfing, wife as normal user and child (5 Years) as user. just now trying( as normal user) to convert youtube video-failed because no addon (add-on convert2mp3, adblock plus popon, nogoogle analytics and better privacy addon have gone like not installed. addon ghostery and addon adblock plus have not changed. At my wife surface all installed addons (the same as mine) have been deactivated. Childs surface and admin-surface no changes. I dind not change the system, my wife dont even know what an addon is and my child even also dont know. Totally check by G-Data the day before no result. PC hijacked ? Before creating message i changed the addons back as they have been before. Thanks for answers !!!!

Soluție aleasă

Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151

Having more than one version of a program may cause issues.

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Toate răspunsurile (3)

FredMcD
FredMcD
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Soluție aleasă

Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152 Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151

Having more than one version of a program may cause issues.

FredMcD
FredMcD
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From your description, you have 3 or 4 user accounts. Firefox creates separate profiles for each user. Could it be that you put the add-ons on one profile, but not the others?

Your current profile shows;

Extensions 

   Adblock Plus 2.6.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
   Adblock Plus Popup-Addon 0.9.2 (adblockpopups@jessehakanen.net)
   BetterPrivacy 1.68 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
   convert2mp3.net YouTube2MP3 Converter 2.5 (info@convert2mp3.net)
   Ghostery 5.3.2 (firefox@ghostery.com)
   RealDownloader 17.0.12 ({7C9C2591-51ED-44FA-8D03-450B92643F95})
   Troubleshooter 1.1a (troubleshooter@mozilla.org)
cor-el
cor-el
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  • Top 10 Contributor
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It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete possible addons.json and addons.sqlite files.

There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.