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Firefox crashes - even when not using the computer

  • 2 odpowiedzi
  • 2 osoby mają ten problem
  • 3 wyświetlenia
  • Ostatnia odpowiedź od joseph.renzi

joseph.renzi
joseph.renzi
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Firefox crashes - even when not using the computer

Sometimes I can walk away from the computer and only have one tab open (e.g. Facebook) and when I come back to the computer a few hours later, Firefox has crashed for no reason.

Firefox crashes - even when not using the computer Sometimes I can walk away from the computer and only have one tab open (e.g. Facebook) and when I come back to the computer a few hours later, Firefox has crashed for no reason.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Unfortunately the linked crash report is empty (@ EMPTY: no crashing thread identified; corrupt dump) and doesn't include any data, so it is not possible to find the cause of the crash.

Did you recently submitted other crash reports that were submitted and show a crashing thread?

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

joseph.renzi
joseph.renzi Zadający pytanie
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Here are some other crash reports:

bp-be806fae-dc1e-4481-aa4c-c1a752121112

8939cc19-ac2f-4e10-afc1-0ad323ab1d95

b8683d79-2a14-457f-a5db-9101968aa559

bp-d0182cfe-aab4-41be-ae58-9344f2121107

bp-7102e416-ddd7-4754-afd8-aa8942121107

bp-504ebf1b-dd85-429f-aee8-fa1702121106

bp-9d90e955-c61b-4897-8899-3aeb52121105

bp-44f07c71-b9d0-490d-b8b8-deb712121105

bp-4cf8ad8c-66ba-483b-8d41-25e962121102

9304dc23-408e-4dfd-8ad6-f5862a687502

6d657188-6409-4a01-96e0-2412978963ea