How does anyone use firefox? It crashes or is incompatible with the 10 or so computers I've been trying to use it on for a month.
I have been 'trying' to use FF for a month at home and at work. FF is actually recommended by the university. It has yet to operate properly on any of the 10 or more computers I use, constantly asking that I update my add ons, stating that add ons have performed an illegal operation or just crashing on opening almost any web page. This is the first question that has worked (if it works!) - I have found that all your help facilities do not function but merely send the user round in Catch22 circles. I am not an expert but neither am I a novice with computers but I find most of your advice and 'help' undecipherable and totally confusing and contradictory. Awesome it is most certainly not. I want to use FF for its speed but it will simply not work with anything and you are the most difficult to contact that I have ever encountered. You have info on several dozen crashes but there has never been any response or improvement.
"Copy and paste the information from Help > Troubleshooting Information." Why? How? This is ridiculous info - it has no logic or sense to it like most of your advice.
Wszystkie odpowiedzi (1)
Hi chib60,
Sorry you are having so much trouble.
Dealing with your last comment first "Copy and paste the information from Help > Troubleshooting Information." Why? How? This is ridiculous info - it has no logic or sense to it like most of your advice.
If you look to the right you will see a link for 'more system details' that is where such troubleshooting information appears, and it can sometime be helpful.
I am using firefox on a couple of old XPs without problems. Obviously crashing is not expected behaviour, but please try to think of firefox as two separate parts the basic browser and all the additional software as addons and plugins.
It may be rather unrewarding trying to track down the cause of a crash using crash information, the best way forward is probably to start using it insafe mode and with no plugins installed.
- see also basic troubleshooting
If firefox is recommended by your university, why not try it out on one of their computers, presumably it is installed on the university computers available in the library etc, that should at least convince you that it does work.
I hope the problem is not malware, but if it is all the personal computers you try, a possibility that can not be discounted is that it is some form of malware affecting those computers.
Have you tried Internet Explorer, that will be installed on your XP by default I imagine, does that work ?