Avatar for Username

Przeszukaj pomoc

Unikaj oszustw związanych z pomocą.Nigdy nie będziemy prosić Cię o dzwonienie na numer telefonu, wysyłanie SMS-ów ani o udostępnianie danych osobowych. Zgłoś podejrzaną aktywność, korzystając z opcji „Zgłoś nadużycie”.

Learn More

Wątek został zarchiwizowany. Jeśli potrzebujesz pomocy, zadaj nowe pytanie.

Locked out! - Can't find the Authentication FIrefox breowser asks me for after entering my password

  • 2 odpowiedzi
  • 0 osób ma ten problem
  • 17 wyświetleń
  • Ostatnia odpowiedź od cor-el

poised
poised
more options

I recently logged out of Firefox and cannot log back in because the process requires an authenticator app, which I have no clue which would work. I have MS Authenticator and Google Authenticator but neither of them bring up any codes sent from Firefox. What on earth can I do? Delete my account and then create a new account with that same email again? However, I can't do that, because I can't login! I'm presently login with another email address, which is how I am posting on this forum. Thanks for your help.

I recently logged out of Firefox and cannot log back in because the process requires an authenticator app, which I have no clue which would work. I have MS Authenticator and Google Authenticator but neither of them bring up any codes sent from Firefox. What on earth can I do? Delete my account and then create a new account with that same email again? However, I can't do that, because I can't login! I'm presently login with another email address, which is how I am posting on this forum. Thanks for your help.
Załączone zrzuty ekranu

Wszystkie odpowiedzi (2)

Terry
Terry
more options

One of these may help.

https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication https://support.mozilla.org/en-US/kb/how-reset-your-password-without-account-recovery-keys-access-data

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox doesn't send a 2FA code. You install an authenticator app on a mobile device and that app generates a TOTP code that is valid for only 30 seconds and that 6-digit code you need to enter in the login form, so the time needs to be very correct on all devices to make this work properly.