Constant crashes...
Win7, Firefox...vers..whatever the latest is for 11/19/18 CONSTANT CRASHING, CRASHES WHILE I'M TRYING TO GO TO HELP>DISABLE ADDONS...
Several months ago, I upgraded and it started crashing. I reverted back to an older version, ran great. Was resistant to any efforts to upgrade. Now, it will not let me revert back. I have had about 30 crashes in a period of about 5 hours.
Please offer me some ideas about what is going on?? what to do??? what do I look for to help you help me??
thanks mobjack68
Wszystkie odpowiedzi (7)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-ed085338-3032-4552-b0ad-d19cf0181119 bp-8cb101a6-9658-4727-9d34-e40740181119 bp-d73e257e-0084-480c-9fcd-1f25f0181119 bp-23a62c17-0f0f-41f8-8c5e-477c00181119 bp-fea72a5c-cfd0-4110-aac5-e47af0181119
Please update to Firefox 63.0.3 and let us know if you still have a crash.
upgraded to 63.0.3, fingers crossed...
Take a Starbucks out of petty cash for yourself and have a great week... thanks mobjack68
Okay, here I am again.... new day, new crashes
bp-dd707a20-30de-41aa-93bb-ce5820181120 bp-51cd9408-ec4a-4a64-839c-6e8bc0181120 bp-5c696902-96bc-4f74-ae71-3008f0181120 bp-5dac2059-de17-4275-9ec5-549900181120 bp-6493de9f-528c-4c12-98b7-3dd150181120
Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 OS Windows 7 OS Version 6.1.7601 Service Pack 1
bp-dd707a20-30de-41aa-93bb-ce5820181120 bp-51cd9408-ec4a-4a64-839c-6e8bc0181120 bp-5c696902-96bc-4f74-ae71-3008f0181120
Signature: @0x0 | CContext::ID3D11DeviceContext1_SetSamplers_<T>
Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
eplgFirefox.dll = ESET
igd10umd32.dll = Intel(R) Graphics Technology
This is for Sumo's Related Bugs 1262427 RESOLVED FIXED crash in @0x0 | CContext::ID3D11DeviceContext1_SetSamplers_<T>
1226085 RESOLVED DUPLICATE crash in @0x0 | CContext::ID3D11DeviceContext1_SetSamplers_<T>
1222496 RESOLVED FIXED startup sanity test crash in @0x0 | CContext::ID3D11DeviceContext1_SetSamplers_<T>
Update ESET. If the problem continues, disable it.