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Remove Security Cookies?

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I'm trying to log into my online utility provider account but it keeps coming up with an error number and when I used the online support I was told that the "reference number indicates your security cookies needs to be removed". I said thanks and I will try this but then realised I don't really know what it means!

I'm trying to log into my online utility provider account but it keeps coming up with an error number and when I used the online support I was told that the "reference number indicates your security cookies needs to be removed". I said thanks and I will try this but then realised I don't really know what it means!

Wybrane rozwiązanie

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can use this button to go to the current Firefox profile folder:

Przeczytaj tę odpowiedź w całym kontekście 1

Dodatkowe dane o systemie

Zainstalowane wtyczki

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.009.20069
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Provides information about the default web browser
  • DivX OVS Helper Plug-in
  • DivX Web Player version 2.1.0.900
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 19.0 r0
  • 5.1.20125.0
  • iPhoto6

Aplikacja

  • Identyfikator przeglądarki: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:41.0) Gecko/20100101 Firefox/41.0

Więcej informacji

Scribe 633 rozwiązań 3060 odpowiedzi

Hi, delete all references to the website in question, as shown under the heading 'How do I remove a single website from my history?' in this article - Delete browsing, search and download history on Firefox, then try the site again.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Hi, delete all references to the website in question, as shown under the heading 'How do I remove a single website from my history?' in this article - [[Delete browsing, search and download history on Firefox]], then try the site again. ''If your question is resolved by this or another answer, please take a minute to let us know. Thank you.''
cor-el
  • Top 10 Contributor
  • Moderator
15694 rozwiązań 141917 odpowiedzi

Wybrane rozwiązanie

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can use this button to go to the current Firefox profile folder:

Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted. *Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox