My website continually crashes on Firefox
I have sent a number of crash reports from this email address, iosaf.quinn@gmail.com, regarding browser crashes due to what I believe could be an issue with my website.
I would like to investigate if anything on the website is causing the issue or is it a problem related to the actual browser.
Wszystkie odpowiedzi (4)
It might be helpful if you gave us the URL for your website, so that we can test it first hand.
Please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Report ID Date Submitted bp-39e2c4cf-2691-48fa-a3ea-09f962150225 25/02/2015 13:15 bp-3eb5e807-fa76-48d7-9680-9f3ff2150225 25/02/2015 10:21 bp-e60ad842-d9f9-4657-a0f8-51b982150223 23/02/2015 08:54 bp-6fde8586-88c1-4d49-89da-ab20b2150220 20/02/2015 09:36 bp-70985fbe-3c26-4a4f-b323-e68b02150218 18/02/2015 11:28 bp-833a6d96-a313-48b5-ba56-e94592150209 09/02/2015 15:18
Try to disable hardware acceleration in Firefox.
You can also try to disable hardware acceleration in the Flash player and disable protected mode in the Flash player
One crash report says; Process Type plugin Shockwave Flash Version:16.0.0.305
Another report flagged;
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
icudt52.dll = International Components for Unicode
You are also using a lot of memory.
Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also: