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Firefoxe fr

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FIrefox freezing. Upon uninstall attempt window stats that program still running. And need to turn off. Restarted and same message. Can not uninstall because of Incorrect message unsolved. Programs running but It is not. thanks for the help! thought to uninstall and reinstall

FIrefox freezing. Upon uninstall attempt window stats that program still running. And need to turn off. Restarted and same message. Can not uninstall because of Incorrect message unsolved. Programs running but It is not. thanks for the help! thought to uninstall and reinstall

All Replies (5)

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I have the same problem but I still have Firefox 19 and wanted to uninstall but got the same message. When unable to uninstall with my uninstall program I was directed to c:\program files\mozilla firefox uninstall\helper.exe.

I never could find that location on my computer but this might help someone else.

Endret av rae3700

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Are you talking about mobile or desktop?

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Desk top

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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!