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Being asked for a password or a reset of password and neither is working

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  • 1 har dette problemet
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  • Siste svar av Toad-Hall

greenvilleumc
greenvilleumc
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We are unable to receive emails. When a box pops asking us to retry or change password our input does not work. What are we doing wrong?

We are unable to receive emails. When a box pops asking us to retry or change password our input does not work. What are we doing wrong?

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Q: What OS do you use eg: Windows10, MAC etc ? Q: What version of Thunderbird are you using?

Q: Do you use POP or IMAP mail accounts? Q: Are you using a gmail server ? Q: If no then what server?

Q: Can you logon to webmail account using a browser to see emails?

Please note that passwords can only be setup/modified etc via webmail accounts and Thunderbird will use the one you set up to use.

You can update the password in Thunderbird to be the same as the the one you use to access webmail here:

  • 'Menu icon' > 'Options' > 'Options' > security' > 'Passwrds' tab
  • click on 'Saved Passwords'
  • click on 'Show Passwords'

If password is wrong...

  • right click on mailbox/imap/smtp lines that are relevant to the mail account and select 'Edit Password'
  • remove bad password and type correct password.
  • click on 'Close'
  • click on 'OK'


Please post info: In Thunderbird

  • Help > troubleshooting Information
  • DO NOT select to include account names
  • click on 'Copy text to clipboard' button
  • In this forum question, right click in 'Post a Reply' text box and select 'Paste'
  • Remove all info on fonts and printers as not required, but do not edit anything else.