Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Getting a 404 Error for Loose Thread Even When I access it in the My Makes section?

  • 4 antwoorden
  • 4 hebben dit probleem
  • 11 weergaven
  • Laatste antwoord van scottdowne

more options

I edited two short videos and I have saved them both numerous times. I made them on separate days this past week, Thursday and Friday and on neither occasion could I preview the videos. I have tried trying to preview them from the My Makes section of the account and I have tried to preview them while having them open for editing and it does not work either way. It only gives me a 404 error that says there was a loose thread.

I read a answer response for someone else question about error where the support help mentioned hovering over the user name and going to the My Makes section, but this has not worked for me. What can I do to preview the content and then later publish it? What am I missing?

I edited two short videos and I have saved them both numerous times. I made them on separate days this past week, Thursday and Friday and on neither occasion could I preview the videos. I have tried trying to preview them from the My Makes section of the account and I have tried to preview them while having them open for editing and it does not work either way. It only gives me a 404 error that says there was a loose thread. I read a answer response for someone else question about error where the support help mentioned hovering over the user name and going to the My Makes section, but this has not worked for me. What can I do to preview the content and then later publish it? What am I missing?

Alle antwoorden (4)

more options

Are you getting any error?

Could you provide the link of your project


Just click on the project "thumbnail" icon, it open in new tab.

more options

I think this is a regression.

The issue is likely a capital character in the user name, which we recently broke.

See: https://bugzilla.mozilla.org/show_bug.cgi?id=980905

more options

Hi, thank you so much for getting back to me. My link is https://mgcv.makes.org/popcorn/1t8m

If it is the bug you are referring to, how do I fix it?

more options

I landed a patch that I think should fix this.

You'll need to republish any projects created before the patch to get them working again.

It won't let you save a project until you make a change, so you'll need to make a change then remove it.

To do this:

1. go to https://popcorn.webmaker.org/editor/84550/edit

2. make a small change, like adding a single text event

3. remove it

4. save

It should then work as expected.