If you are viewing a PDF in Firefox's PDF viewer, there should be a download arrow on the black bar that allows you to save the file.

If you are viewing a PDF in Adobe's reader, if the toolbar is not visible, try pressing the Esc key or move your mouse toward the bottom center of the document to get a toolbar. You also can right-click to adjust your Adobe preferences.

Or, in case it is an image file, right-click it and try Save Image As.

It is an email with my certificate on the email. I did right click and there was no choice for Save Image As.

It is an email, not a PDF file. Can emails become PDF files?

I misunderstood. You want to print the entire email in a way that looks decent.

Most email sites have a "printable view" link or button. This may be in an obscure location. For example, on Outlook.com, it is on the ... menu (last item on the menu bar when viewing a message).

If you want to PDF the email, you can print it to a PDF printer driver. Examples include:

• PrimoPDF - http://www.primopdf.com/
• PDF Creator - http://www.pdfforge.org/

You need to explain the process, step by step, on how to print my email certificate that is in the body of the email so I can convert to a PDF document. Then I can upload it (new pdf document) on to the business website. Please write out instructions. Thank you.

Step 1 is to install the PDF printer driver. You can test it by printing any page then selecting the PDF printer driver as the "printer" in the print dialog.

Step 2 is to print the email. If you can't find the "printable view" or "print format" option on your email, what site is it? Maybe someone is familiar with it. (I've attached a screenshot showing the menu location in Gmail, Yahoo! mail, and Outlook.com)