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Trouble with a study course portal - buttons are unclickable...

  • 3 antwoorden
  • 2 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van the-edmeister

LISA1983
LISA1983
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I have a sage accounts e-learning course i am doing - its an online course. When you go to the site you have to log-in - up to this point all works fine...

Once you are logged in you have to then click on a button that says lauch site, this then tries to launch a site in a seperate screen.... Google Chrome; Screen opens, site doesnt it just sits with the timer on the screen

Internet Explorer: does the same as google chrome

Firefox: Opens the screen and the site, lets you work through most of the course but in parts where you have to click on buttons to do things it doesnt let you click on them... when you clikc them nothing happens...

Why is this can anyone help??

Thanks

I have a sage accounts e-learning course i am doing - its an online course. When you go to the site you have to log-in - up to this point all works fine... Once you are logged in you have to then click on a button that says lauch site, this then tries to launch a site in a seperate screen.... Google Chrome; Screen opens, site doesnt it just sits with the timer on the screen Internet Explorer: does the same as google chrome Firefox: Opens the screen and the site, lets you work through most of the course but in parts where you have to click on buttons to do things it doesnt let you click on them... when you clikc them nothing happens... Why is this can anyone help?? Thanks

Alle antwoorden (3)

the-edmeister
the-edmeister
  • Moderator
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Do you have that problem when running in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode
Don't select anything right now, just use "Continue in SafeMode."

If not, see this:
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+theme...

LISA1983
LISA1983 Vraageigenaar
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Problem still works in safemode.

Checked out that link... its not an extensions or theme issue. But went on to look into the plug-in issues... tried disabling them one at at time and problem was always there. By doing this have discovered the programme is using Shockwave flash 10.1.102.64 to work. As when you disable that plug-in it stops working altogether.

So im figuring its a problem with that... ive tried re-installing it but its made no difference.

the-edmeister
the-edmeister
  • Moderator
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Try contacting support for that website and see what they have to say. Sounds like a pretty bad problem with three different browsers not working correctly.