Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Add ons and Extensions

Magnetarsis
Magnetarsis
more options

I signed up for Capitol One Shopping Online Tool coupon which is an extension integrated into Firefox. However, after downloading the extension, there is a credit card size blank image with shadowed edges so you know it's there on my windows screen. It is there all the time on top of the Firefox browser. If I hover my mouse over it, I can't click on anything it covers. This blank image will not go away. How do I get rid of it?

I signed up for Capitol One Shopping Online Tool coupon which is an extension integrated into Firefox. However, after downloading the extension, there is a credit card size blank image with shadowed edges so you know it's there on my windows screen. It is there all the time on top of the Firefox browser. If I hover my mouse over it, I can't click on anything it covers. This blank image will not go away. How do I get rid of it?

Alle antwoorden (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I am not familiar with that add-on. I looked at the reviews to see whether other users mentioned it, but I didn't see that issue. Some people list other problems.

https://addons.mozilla.org/firefox/addon/wikibuy-for-firefox/reviews/

One possible reason for an overlay on a page to be blank is if an ad blocker tried to remove it but didn't do the job completely (for example, removed the text and close button but left the overlay). If you use an ad blocker, you might experiment with whether making an exception for a site allows the overlay to display properly.

Otherwise, you could try their support site: https://capitaloneshopping.com/help