Windows 10 bereikte EO (einde ondersteuning) op 14 oktober 2025. Als je Windows 10 gebruikt, lees dan dit artikel.

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info
Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.
Gearchiveerd

UNABLE TO USE MY PHONE CAMERA TO SCAN FIREFOX QR

Firefox voor Android Anders
Paul beantwoord
Raphael Thomas
Raphael Thomas

I am one of the numerous users of Firefox browser but having problem to use my Android smartphone phone (Itel S15 Pro) camera to scan Firefox QR despite giving the camera permission in my phone's settings. Having displayed Firefox QR on my laptop screen, I open Firefox browser and tap the scan button on my phone Microsoft SwiftKey keyboard which opens the scanner page. I directed the camera to the QR on my laptop to scan the QR. Attempt to open my Firefox mobile account through this address: https://accounts.firefox.com/m/hCkG9GTw is made but will not open even with the refreshing of the process several times.

I have attached a number of screen shots of my actions to get through the whole process which you can piece together to help me solve the problem.

Raphael.

I am one of the numerous users of Firefox browser but having problem to use my Android smartphone phone (Itel S15 Pro) camera to scan Firefox QR despite giving the camera permission in my phone's settings. Having displayed Firefox QR on my laptop screen, I open Firefox browser and tap the scan button on my phone Microsoft SwiftKey keyboard which opens the scanner page. I directed the camera to the QR on my laptop to scan the QR. Attempt to open my Firefox mobile account through this address: https://accounts.firefox.com/m/hCkG9GTw is made but will not open even with the refreshing of the process several times. I have attached a number of screen shots of my actions to get through the whole process which you can piece together to help me solve the problem. Raphael.
Gekoppelde schermafbeeldingen

Alle antwoorden (1)

Paul
Paul
  • Moderator
  • Top 10-medewerker

Hi

Thank you for your question. For the security of your account, I am going to remove a couple of the attached images.

When you select the Turn on Sync option in Firefox for Android, instead of selecting Ready to scan, select Use email instead.