Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Lost logons and passwords with Firefox update

more options

Hi!

After an update of Firefox was performed I no longer have all my logons and password data available. I am running Win10 64-bit system. There was a folder created on my desktop labeled 'Old Firefox Data'. Is there a file in this folder that contains the logon info that I can copy to my current Firefox install?

Hi! After an update of Firefox was performed I no longer have all my logons and password data available. I am running Win10 64-bit system. There was a folder created on my desktop labeled 'Old Firefox Data'. Is there a file in this folder that contains the logon info that I can copy to my current Firefox install?

Gekozen oplossing

Hi mitch8, Click the Menu button , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open. Under the Application Basics section next to Profile Folder, click Open Folder. Your profile folder will open. Close Firefox.

Open the folder "Old Firefox Data"

To prevent any loss of data, do not Move any files - only copy/paste.

Copy and paste logins.json from the "Old" folder to your current folder.

Copy and paste key4.db from the "Old" folder to your current folder.

Close both file explorer windows and launch Firefox.

Select Menu -> Logins & Passwords

Enter your Master Password and view your information.

You can keep the "Old Firefox Data" folder as a backup of your Profile.

See: Back up and restore information in Firefox profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Profiles - Where Firefox stores your bookmarks, passwords and other user data https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Dit antwoord in context lezen 👍 1

Alle antwoorden (3)

more options

Gekozen oplossing

Hi mitch8, Click the Menu button , click Help and select Troubleshooting Information. The Troubleshooting Information tab will open. Under the Application Basics section next to Profile Folder, click Open Folder. Your profile folder will open. Close Firefox.

Open the folder "Old Firefox Data"

To prevent any loss of data, do not Move any files - only copy/paste.

Copy and paste logins.json from the "Old" folder to your current folder.

Copy and paste key4.db from the "Old" folder to your current folder.

Close both file explorer windows and launch Firefox.

Select Menu -> Logins & Passwords

Enter your Master Password and view your information.

You can keep the "Old Firefox Data" folder as a backup of your Profile.

See: Back up and restore information in Firefox profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Profiles - Where Firefox stores your bookmarks, passwords and other user data https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

more options

Thank you for the prompt reply and the education. This worked perfectly for me, and is much appreciated.

more options

I'm glad that I could help.

Browse Safe!