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Lost emails after updating to the latest version of Firefox.

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After updating to the latest version of Firefox, I lost all my passwords and if I try to re-enter them they disappear again when I reboot. As noted on reddit, I'm not the only one who has had this happen to them. This happens with or without the 6/12/19 Windows 10 update.

Things that I have tried. 1. replacing the logins.json profile file with the json corrupt file 2. refreshing Firefox 3. A lot of people asked if there is more than one profile (No there isn't)

Will someone ask what about:support looks like. Here it is https://pastebin.com/XQQyVYKC

After updating to the latest version of Firefox, I lost all my passwords and if I try to re-enter them they disappear again when I reboot. As noted on reddit, I'm not the only one who has had this happen to them. This happens with or without the 6/12/19 Windows 10 update. Things that I have tried. 1. replacing the logins.json profile file with the json corrupt file 2. refreshing Firefox 3. A lot of people asked if there is more than one profile (No there isn't) Will someone ask what about:support looks like. Here it is https://pastebin.com/XQQyVYKC
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Aanvullende systeemdetails

Geïnstalleerde plug-ins

  • Shockwave Flash 32.0 r0

Toepassing

  • Useragent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Meer informatie

philipp
  • Top 25 Contributor
  • Moderator
5291 oplossingen 23375 antwoorden

hi, as people said the passwords would be gone after a reboot, but not a restart during the same session - are you using any external software (like ccleaner) that might interfere with firefox data?

hi, as people said the passwords would be gone after a reboot, but not a restart during the same session - are you using any external software (like ccleaner) that might interfere with firefox data?
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Vraageigenaar

Avast but I was using it before I updated with no problems.

Avast but I was using it before I updated with no problems.
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aguyontheinternet 0 oplossingen 2 antwoorden

Hello, I came upon this thread and it may help you. https://support.mozilla.org/en-US/questions/1222829 d

Here: "it's very difficult to think of how an external program could break the address/search bar and new tab page. Unless Avast is locking Firefox data files; perhaps you can set an exception for your Firefox profile folders here: C:\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles That is a hidden folder. To navigate there, set Windows to show hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files"

Hello, I came upon this thread and it may help you. https://support.mozilla.org/en-US/questions/1222829 d Here: "it's very difficult to think of how an external program could break the address/search bar and new tab page. Unless Avast is locking Firefox data files; perhaps you can set an exception for your Firefox profile folders here: C:\Users\your-user-name\AppData\Roaming\Mozilla\Firefox\Profiles ''That is a hidden folder. To navigate there, set Windows to show hidden files and folders:'' https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files"
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