Zoeken in Support

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I'm in the system, but the synchronization has stopped working

  • 8 antwoorden
  • 2 hebben dit probleem
  • 125 weergaven
  • Laatste antwoord van markhammond

more options

Hi, the synchronization has stopped working on computers, although the system is logged on. Neither the bookmarks, nor the add-ons, nor the rest is synchronized. When you hover the cursor on the "update" button in the upper right corner, the "last synchronization on January 1" prompt appears (today is May 14). I did a factory default reset on one of the computers, but that did not help. I attach below the text of the file error-sync-1526289870190.txt, if this helps to understand. Thank you)

Gekozen oplossing

Yeah, the error is NS_ERROR_CONNECTION_REFUSED for a host that is up and accepting connections, hence my suspicion the OP might be in a country that is blocking AWS.

Dit antwoord in context lezen 👍 0

Alle antwoorden (8)

more options

You can post the contents of that text file to PasteBin. https://pastebin.mozilla.org/

Make sure you select a month for data retention (the default is one day) and then post the resultant URL for your paste to this thread.

more options

text of the file error-sync-1526289870190.txt https://pastebin.mozilla.org/9085418

more options

I don't know what you posted. My Sync 1.61.0 version error log in Firefox 60 doesn't look like that.

I don't recognize anything except for what is listed under 1. and that section is so scrambled that is basically unreadable. Each line in a sync-log starts with the time/date like this 1526286335841 and each line of code following the respective time stamp has a carriage return at the end to start a new line. Left side of each line has the time stamp.

2. and beyond look like the contents of Troubleshooting Information


This what I would expect to see: https://pastebin.mozilla.org/9085419

I think we're going to have a Sync developer try to help you. Far beyond my limited knowledge of Sync.

I just sent a PM to a Sync developer to try to help you.

Ed

more options

That log shows Firefox can't connect to the sync storage servers. What country are you in? Some countries have blocked access to amazon services which is what we use, and this looks alot like that might be happening here.

more options

I re-formatted the first part of the error log. It shows that there is a network problem.

  • 1526289870179 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available
  • 1526289870179 Sync.Status DEBUG Status.login: success.login => error.login.reason.network
1526286335841 Sync.LogManager DEBUG Flushing file log 
1526286335842 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 
1526286335842 FirefoxAccounts DEBUG getOAuthToken enter 
1526286335843 FirefoxAccounts TRACE getCachedToken returning cached token 
1526286335843 FirefoxAccounts DEBUG getOAuthToken returning a cached token 
1526286335844 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 
1526286335844 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 
1526286335844 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 
1526286335844 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "5f0404b4d5fcc7c2463d39ca44bda33c6e6a6613-gzip" 
1526286335871 Sync.LogManager DEBUG Log cleanup threshold time: 
1525422335871 
1526286335894 Sync.LogManager DEBUG Done deleting files. 
1526286336934 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 
1526286336934 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 
1526286336934 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 
1526286336934 Services.Common.RESTRequest TRACE GET body: 
1526289865969 Sync.Service DEBUG User-Agent: Firefox/60.0 (Windows NT 6.1) FxSync/1.62.0.20180503143129.desktop 
1526289865969 Sync.Service INFO Starting sync at 2018-05-14 12:24:25 in browser session K8Wa_JRYfWse 
1526289865970 Sync.Service DEBUG In sync: should login. 
1526289865970 Sync.Service INFO User logged in successfully - verifying login. 
1526289865973 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 
1526289865973 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 
1526289865973 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 
1526289865973 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 
1526289865974 Sync.BrowserIDManager INFO Getting keys 
1526289865975 Sync.BrowserIDManager INFO Getting an assertion from: https://token.services.mozilla.com/1.0/sync/1.5 
1526289865976 FirefoxAccounts DEBUG enter getAssertion() 
1526289865977 FirefoxAccounts DEBUG getKeypairAndCertificate: already have keyPair and certificate 
1526289865977 FirefoxAccounts DEBUG getAssertionFromCert 
1526289865989 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true 
1526289865989 Sync.BrowserIDManager DEBUG Getting a token 
1526289865989 Services.Common.TokenServerClient DEBUG Beginning BID assertion exchange: https://token.services.mozilla.com/1.0/sync/1.5 
1526289865990 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 
1526289865990 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 
1526289865990 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 
1526289865990 Services.Common.RESTRequest TRACE HTTP Header x-client-state: 8596c6f4a8266bbe76ff1542e5571674 
1526289866764 Services.Common.RESTRequest TRACE onStartRequest: GET https://token.services.mozilla.com/1.0/sync/1.5 
1526289866764 Services.Common.RESTRequest TRACE Channel for GET https://token.services.mozilla.com/1.0/sync/1.5 returned status code 0 
1526289866764 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 200 
1526289866764 Services.Common.RESTRequest TRACE GET body: {"uid": 90153985, "hashalg": "sha256", "api_endpoint": "https://sync-594-us-west-2.sync.services.mozilla.com/1.5/90153985", "duration": 3600, "key": "YVZvQKPZwYB_VWYyZzB7_u1W9bGxrgMmfQVSrdhgFhY=", "hashed_fxa_uid": "dfa3ceede6ddde8514ebb26373393929", "id": "eyJub2RlIjogImh0dHBzOi8vc3luYy01OTQtdXMtd2VzdC0yLnN5bmMuc2VydmljZXMubW96aWxsYS5jb20iLCAidWlkIjogOTAxNTM5ODUsICJleHBpcmVzIjogMTUyNjI5MzQ2NiwgImZ4YV91aWQiOiAiZGZhM2NlZWRlNmRkZGU4NTE0ZWJiMjYzNzMzOTM5MjkiLCAic2FsdCI6ICI5MTFlYzMiLCAiZGV2aWNlX2lkIjogImRlMzQ3MDZlMjQzYWRlMDBjZjRmMWZjNDIxYjNmZDlhIn3qzAEd_lDtrkerY8Oxei0RqW2NaZUkpoTnktNxAfacUg=="} 
1526289866765 Services.Common.TokenServerClient DEBUG Got token response: 200 
1526289866765 Services.Common.RESTResponse TRACE Processing response headers. 
1526289866765 Services.Common.TokenServerClient DEBUG Successful token response 
1526289866765 Sync.Status DEBUG Status.login: success.status_ok => success.login 
1526289866765 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok 
1526289866769 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 
1526289866769 FirefoxAccounts DEBUG getOAuthToken enter 
1526289866771 FirefoxAccounts TRACE getCachedToken returning cached token 
1526289866771 FirefoxAccounts DEBUG getOAuthToken returning a cached token 
1526289866772 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 
1526289866772 Services.Common.RESTRequest TRACE HTTP Header authorization: ***** (suppressed) 
1526289866772 Services.Common.RESTRequest TRACE HTTP Header accept: application/json 
1526289866772 Services.Common.RESTRequest TRACE HTTP Header if-none-match: "5f0404b4d5fcc7c2463d39ca44bda33c6e6a6613-gzip" 
1526289867866 Services.Common.RESTRequest TRACE onStartRequest: GET https://profile.accounts.firefox.com/v1/profile 
1526289867867 Services.Common.RESTRequest TRACE Channel for GET https://profile.accounts.firefox.com/v1/profile returned status code 0 
1526289867867 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 
1526289867867 Services.Common.RESTRequest TRACE GET body: 
1526289870179 Sync.Resource WARN GET request to https://sync-594-us-west-2.sync.services.mozilla.com/1.5/90153985/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available 
1526289870179 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available 
1526289870179 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 
1526289870179 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 
1526289870179 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 
1526289870179 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 
1526289870180 Sync.ErrorHandler ERROR Sync encountered a login error 
1526289870180 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 
1526289870181 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 
1526289870186 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network (resource://services-sync/service.js:853:15) JS Stack trace: onNotify@service.js:853:15 
1526289870187 Sync.Service DEBUG Not syncing: login returned false. 
1526289870189 Sync.ErrorHandler DEBUG Addons installed: 0
more options

Gekozen oplossing

Yeah, the error is NS_ERROR_CONNECTION_REFUSED for a host that is up and accepting connections, hence my suspicion the OP might be in a country that is blocking AWS.

more options

markhammond, thank you, you are most likely right. I'm from Russia. This may be due to the Rostelecom's blocking (attempt) of the Telegram website. I read that this affected many other resources. Then I will wait for the problem to be resolved by forces that do not depend on me.

more options

Thanks for confirming - we are starting to see a number of reports like this.