Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox quit working will not open any websites at all. Bookmarks and Menu are gone too.

  • 1 reply
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

Lou_Anne_P
Lou_Anne_P
more options

Mozilla was updating itself and zonealarm wanted me to allow it while I was in middle of a online school test question so I clicked deny just to try and finish the test. This did nothing but keep opening the zonealarm window to see if the update could be done, which I finally did but now mozilla is not working on any websites and i've uninstalled it and reinstalled it and also added the update settings but its not working. passwords and now im basically locked out of them.

Mozilla was updating itself and zonealarm wanted me to allow it while I was in middle of a online school test question so I clicked deny just to try and finish the test. This did nothing but keep opening the zonealarm window to see if the update could be done, which I finally did but now mozilla is not working on any websites and i've uninstalled it and reinstalled it and also added the update settings but its not working. passwords and now im basically locked out of them.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

See also: