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Attempting to install update 3.6.9. Norton AV issues warning about "updater.exe" (no knowledge of). Is it OK to proceed?

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  • Last reply by TonyE

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A websearch on "updater.exe" lists plenty of entries that suggest this file could be a virus, trojan horse, malware, etc. So I instructed Norton to prevent updater.exe from executing, which of course prevents the 3.6.9 update from being installed. Is it safe to tell Norton to proceed?

Thank you.

A websearch on "updater.exe" lists plenty of entries that suggest this file could be a virus, trojan horse, malware, etc. So I instructed Norton to prevent updater.exe from executing, which of course prevents the 3.6.9 update from being installed. Is it safe to tell Norton to proceed? Thank you.

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Firefox does use a file called updater.exe to perform the update. If you get the warning from Norton after selecting "Help > Check for Updates" in Firefox, this will be the Firefox updater and will be safe to proceed.