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iOS Always On?

RoastEggplant562
RoastEggplant562
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As far as I can tell, the VPN iOS app doesn't support Always On? I say this because I leave the app open, but as I go throughout the day (and switch networks e.g. wifi1/LTE/wifi2) I notice I will not have a VPN IP address until I bring the app back to the foreground, and sometimes have to manually reconnect.

Am I correct here that there is no way to ensure VPN is always connected no matter where I physically go throughout my day?

As far as I can tell, the VPN iOS app doesn't support Always On? I say this because I leave the app open, but as I go throughout the day (and switch networks e.g. wifi1/LTE/wifi2) I notice I will not have a VPN IP address until I bring the app back to the foreground, and sometimes have to manually reconnect. Am I correct here that there is no way to ensure VPN is always connected no matter where I physically go throughout my day?

All Replies (3)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Hello!

Thank you for reaching out,

We've received a lot of reports about the VPN on iOS randomly losing connection after the last update. Our engineering team currently is investigating the issue so we can resolve it asap.You can help us get to the bottom of this by answering the questions below:

- What iOS version and device model is this happening? - How often is the VPN disconnecting? - Does it show any error message on the VPN?

Please send your answers through the Get Help option found within the Settings of the VPN client. This way we will be able to further assist you with the resolution of this problem.

I'll be looking forward to your reply,

RoastEggplant562
RoastEggplant562 Question owner
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Hi, I have an iPhone XR and OS 14.4.

There’s no error on the VPN app, in fact the OS still has a VPN badge but when bringing the app back to the foreground, it immediately disconnects and pops a notification (so I suspect it wasn’t connected when the badge was up?).

I haven’t figured out the more specific repro steps, either duration of connectivity or changing networks types (WiFi->LTE or back or more complex?) or both?

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
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Hello,

Thank you for following up,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged.

If the issue persists, please send us a support request for this issue through the Get Help option found within the Settings of the VPN client. This way we will be able to follow up with you accordingly.

I hope you find this helpful,