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cant load any facebook page - message reads page isn't redirecting properly

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by susan25

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if i click on any face book link all i get is this message "page isn't redirecting properly" i cant even load my own login page

I have cleared cookies and site data and history in firefox preferences the same happens in safari

and done a firefox refresh

any help appreciated

if i click on '''any''' face book link all i get is this message "page isn't redirecting properly" i cant even load my own login page I have cleared cookies and site data and history in firefox preferences the same happens in safari and done a firefox refresh any help appreciated

All Replies (2)

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If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.


You can check the connection settings.

  • Options/Preferences -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":


You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

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thank you for your reply

Im on a mac os10.13.6 and cannot locate the firefox profile folder? Are those instruction for a pc ?

facebook help is non existant as imy problem wont let me login or load any facebook page

Wondering whether to just delete firefox and re download?