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I can't log in to get help

  • 1 reply
  • 5 have this problem
  • 19 views
  • Last reply by guigs

Janet
Janet
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Firefox won't accept my password to log in and the reset email never arrives even though it's the correct email address

Firefox won't accept my password to log in and the reset email never arrives even though it's the correct email address

All Replies (1)

guigs
guigs
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Hi chasjan1,

Thank you for your question, I understand that you are trying to login to your Firefox Sync account and not receiving the verification email or the password reset email.

May I please confirm with you that you did not receive an error on the sign in to sync page?

If that is the case, my suspicion is that the message may be in a spam folder.