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Dragging and Dropping email attachments into a formula not working

  • 5 replies
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  • 7 views
  • Last reply by Mike Kaply

fischer404
fischer404
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Version: Firefox ESR 102.9.0 (64-bit) - Windows 10 Enterprise 22H2

Customers have been complaining for about 6 months that they can no longer drag and drop email attachments from Outlook (Microsoft Office Professional Plus 2019 - Exchange) into a Help Desk formula. I tested dragging from Outlook desktop and from the web version.

Drag and Drop works when using Edge and Chrome.

This is not a major issue, since customers can use the other browsers, but since they would prefer to use Firefox, a fix would really be appreciated.  :-)

Version: Firefox ESR 102.9.0 (64-bit) - Windows 10 Enterprise 22H2 Customers have been complaining for about 6 months that they can no longer drag and drop email attachments from Outlook (Microsoft Office Professional Plus 2019 - Exchange) into a Help Desk formula. I tested dragging from Outlook desktop and from the web version. Drag and Drop works when using Edge and Chrome. This is not a major issue, since customers can use the other browsers, but since they would prefer to use Firefox, a fix would really be appreciated. :-)
Attached screenshots

Chosen solution

This has been fixed but unfortunately the fix was too complicated to backport to the ESR.

https://bugzilla.mozilla.org/show_bug.cgi?id=580928

We have a new ESR coming out in the next month (115) and it will work there.

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All Replies (5)

Mike Kaply
Mike Kaply
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Chosen Solution

This has been fixed but unfortunately the fix was too complicated to backport to the ESR.

https://bugzilla.mozilla.org/show_bug.cgi?id=580928

We have a new ESR coming out in the next month (115) and it will work there.

fischer404
fischer404 Question owner
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Thank you Mike. We will wait patiently with fingers crossed for the Version 115.  :-)

Mike Kaply
Mike Kaply
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It's in beta right now so you can test it.

fischer404
fischer404 Question owner
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Hey Mike,

I just downloaded and tested 115.0.2esr (64-Bit) and the drag and drop worked perfectly!

Thank you so much for your help.

Mike Kaply
Mike Kaply
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That's great to hear!