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Firefox 111.0 freezes on start up

I just updated to FF 111.0. After restarting FF comes up but then nothing. After a bit of I got the option to force close it. I tried opening a Private Browser and that w… (read more)

I just updated to FF 111.0. After restarting FF comes up but then nothing. After a bit of I got the option to force close it. I tried opening a Private Browser and that worked fine so I figured it was one of my add-ons. However after closing the Private Browser and trying opening normally again it worked just fine. Disable all of my add-ons and for the same issue.

Renamed my AppData/Roaming/Mozilla folder and starting as normal worked fine. What a giant pain in the <bleep> trying to set everything back up.

Performed some more science and noticed this. After setting my Mozilla folder back, starting FF, and looking at the TaskManager, There would be 3 processes, one of those after a bit of time would show in red as Not Responding (or words to that effect). Clicking the window a few times to get the force close dialog again. Trying to open FF again, it opened just fine.

So I'm tempted to blame something in the update that is causing this. Yes, I could just start with a fresh Mozilla folder and reinstall all of my add-ons and blah blah blah, but whose to say that after setting everything back up the way I had it the problem won't come back.

I have thought about rolling back to FF 110.0.1, and suppressing the update check.

OS: Windows 10 64-bit Firefox: 111.0 64-bit

Asked by wolf68k 1 week ago

Last reply by wolf68k 1 week ago

  • Solved

Firefox not starting

Firefox bowser stopped working suddenly. Tried uninstall and install multiple times with multiple options. Still not working even after cleaned all Firefox related file… (read more)

Firefox bowser stopped working suddenly. Tried uninstall and install multiple times with multiple options.

Still not working even after cleaned all Firefox related files using uninstall tools and installed again.

Asked by jagrose2000 1 week ago

Answered by cor-el 5 days ago

Can't open firefox normally. Can only start in Safe Mode.

So yesterday, March 14th, we had a major snow storm which caused a power outage. When I finally got power back I now notice I can't open firefox without it just staying a… (read more)

So yesterday, March 14th, we had a major snow storm which caused a power outage. When I finally got power back I now notice I can't open firefox without it just staying as a white screen (freeze). I can start it fine in safe more (hold shift and click on the icon). I just can't start it in normal mode.

My computer is using Windows 7.

What I've tried so far: 1) In safe mode I disabled every extension. Theme is already default. 2) Turned off hardware acceleration. 3) Cleared Startup Cache 4) Deleted Firefox from C:\Program Files (x86)\Mozilla Firefox and installed the latest version which seems to have installed it in C:\Program Files\Mozilla Firefox

Observations: 1) Changing the default user profile to a clean profile loads firefox fine. Switching it to my original profile causes it to freeze on load again. This leads me to believe that it's something to do with my profile. Possibly a corrupt file? 2)There are no error reports that I can find. 3) I noticed there was a firefox update rolled out on the 14th. Not sure if that has anything to do with this.

I've really like to not have to start a new profile. Is there anything else I can try?

Thanks!

Asked by DeathfireD 1 week ago

browser keeps crashing

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins.… (read more)

Hi, HELP!! My browser keeps crashing on sites that I use on a daily. I use office 365 outlook, and teams. Its been getting worse and worse like crashes every 15-20 mins. I've sent the reports but I have not see a patch to fix the issues. Please help otherwise I have to go to another browser.

Here are the links to the sites I work online that keep crashing on the Firefox browser: https://acu.empirepro.com/AcumaticaERP/Frames/Login.aspx?ReturnUrl=%2fAcumaticaERP%2f https://outlook.office365.com/mail/inbox https://teams.microsoft.com/_#/conversations/19:175319c1-ef69-4f40-a21d-173c9a0afbad_8a69628f-f70f-4696-ae5e-430740483a19@unq.gbl.spaces?ctx=chat

Thanks, Oscar G.

Asked by oscar7 1 month ago

Last reply by Hogslice 4 days ago

Firefox freezing computer when play videos

I'm running Firefox v108.0.1 (64-bit) on Win 11 Pro v.22H2. Since the latest update, Firefox will stutter, freeze itself, and on several occasions freeze the entire compu… (read more)

I'm running Firefox v108.0.1 (64-bit) on Win 11 Pro v.22H2. Since the latest update, Firefox will stutter, freeze itself, and on several occasions freeze the entire computer when playing videos. I noticed it first when playing videos on Facebook, and then I saw it again today when a video page popped up when shopping on the Target site. I have uninstalled and reinstalled the app, but no change in behavior. On today's occurence, I was barely able to bring up Task Manager and kill the Firefox process. On at least one occurence, I got a Windows BSOD (very rare these days). Never had this issue until very recently so I assume (yes, I know...) it's associated with a recent update. No issues when playing videos using Edge. I tried finding an old version of Firefox to see if the problem would go away, but I don't see any method for doing so.

Asked by rick163 2 months ago

Last reply by willjoe24421 2 months ago

When going full-screen on video, the browser doesn't show the full-screen the first time

When going full-screen on video, the browser doesn't show the full-screen the first time. For example, when I want to view a full-screen video on YouTube/Disney/Netflix… (read more)

When going full-screen on video, the browser doesn't show the full-screen the first time.

For example, when I want to view a full-screen video on YouTube/Disney/Netflix/Prime Video, I select the full-screen button as usual. However the top left-hand side corners always show a thin blue hue. The thin blue hue only goes away when I leave full-screen and re-select it.

Any ideas on what might be causing this? My browser is up-to-date

Asked by benico50 5 months ago

Last reply by reecesmithy18 2 months ago

Firefox slow with interactive sites and Youtube

Youtube has this issue the most. On any other browser YouTube works fine; however, on firefox, videos sutter, play at a very low FPS and if I try to interact with the pag… (read more)

Youtube has this issue the most. On any other browser YouTube works fine; however, on firefox, videos sutter, play at a very low FPS and if I try to interact with the page like pause the video, it takes somewhere between 5 to 20 seconds for the site to respond and actually pause the video.

This happens on other websites as well that have interactive features

Additionally, when on sites like discord or LinkedIn, if a video starts playing and I pause it the audio will continue playing and loop and overlap over itself. The only way it will stop is if I refresh the site.

I have tried updating my video drivers, reinstalling them, changing all the settings possible on my computer to make it work but nothing yet. Thanks for the help.

Asked by grnsmenmanny 10 hours ago

Firefox stops working and I have to uninstall and reinstall every 2 or 3 weeks

Please let me know what I can do to make Firefox more functional on my Mac. If I keep having to uninstall and reinstall every few weeks, I'm going to have to use a differ… (read more)

Please let me know what I can do to make Firefox more functional on my Mac. If I keep having to uninstall and reinstall every few weeks, I'm going to have to use a different browser.

Asked by deborah525 2 days ago

I can't drag a downloaded file from Firefox to my desktop on a mac

I can't drag a downloaded file from Firefox to my desktop on a mac. It used to work and now it doesn't. I've searched and searched and searched to find an answer and noth… (read more)

I can't drag a downloaded file from Firefox to my desktop on a mac. It used to work and now it doesn't. I've searched and searched and searched to find an answer and nothing has resulted in fixing the problem. I don't seem to have any add ons installed that I can see of unless they are hiding somewhere.

Asked by cara.moretti 4 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Drag files from download list stopped working

Hello, Since a couple of days that I can't drag and drop files from download list window in Firefox anymore. Can anyone help me on this one? Thank you so much in advance.… (read more)

Hello, Since a couple of days that I can't drag and drop files from download list window in Firefox anymore. Can anyone help me on this one? Thank you so much in advance.

Firefox 111.0 (64-bit) Ventura 13.2.1

Asked by Pedro 4 days ago

Last reply by Pedro 1 day ago

Firefox crashes continuosly

Hello, As described in the object, on the last days, Firefox is keep crashing (2-3 times per day). I have followed a tutorial online to copy the ID of crash error. Thi… (read more)

Hello,

As described in the object, on the last days, Firefox is keep crashing (2-3 times per day).

I have followed a tutorial online to copy the ID of crash error.

This is the code: a626bec9-063d-4c4e-979b-d86120230320

Does anyone can help me?

Thank you, Lorenzo.

Asked by lorenzobrandimarte16 4 days ago

Before the last update udemy was working just fine ,but after it the video doesn't load and the whole tab becomes unresponsive

After the 111 update udemy just won't work (The course videos wont load ,the home page and the search all work) I downgraded to the old version (110) and it works ,but th… (read more)

After the 111 update udemy just won't work (The course videos wont load ,the home page and the search all work) I downgraded to the old version (110) and it works ,but then i updated to 111 and the same issue came, And when i switch to another tab it goes loading .

Asked by imosleh27 6 days ago

New FF PDF editor does not allow input.

The "Try now" button at https://www.mozilla.org/en-CA/firefox/111.0/whatsnew/?oldversion=110.0.1 which leads to the sample PDF at https://assets.mozi… (read more)

The "Try now" button at

        https://www.mozilla.org/en-CA/firefox/111.0/whatsnew/?oldversion=110.0.1 

which leads to the sample PDF at

        https://assets.mozilla.net/wnp111-en/wnp-fx111-en.pdf  

will not accept input. Am I missing a setting?

Windows 11 - Just updated. Firefox - Just updated.

Asked by lost.dt9z 1 week ago

111.0 crashes on Macbook Pro

Since updating to 111.0 my Firefox browser crashes. I can open it up, and select a site, but when I select things within the site it crashes. I tried uninstalling and rei… (read more)

Since updating to 111.0 my Firefox browser crashes. I can open it up, and select a site, but when I select things within the site it crashes. I tried uninstalling and reinstalling it but still the same issue. This problem never happend before the 111.0 update. This is on a MacBook Pro w/Monterey OS, M1 chip.

bp-dc3fe0f0-01ab-4ff9-a7fe-aa5740230315 3/14/23, 6:08 PM View bp-f480698a-6dcf-4189-afdd-9a4c80230316 3/16/23, 7:19 AM View bp-9b123c05-0b89-4719-b537-5ad9e0230316 3/16/23, 7:19 AM View bp-55fb26d7-d1e3-4310-be13-2bfdc0230316 3/16/23, 7:19 AM View bp-37f84011-3e3c-4e9a-b61b-08f710230316

Asked by dwilliam116 1 week ago

Last reply by agarwalrr 1 week ago

  • Solved

Firefox simply not loading images of website

My problem is simple. I'm trying to use this supermarket website (continente.pt) and the website doesn't load up the images of the products. I have to reload a bunch of t… (read more)

My problem is simple. I'm trying to use this supermarket website (continente.pt) and the website doesn't load up the images of the products. I have to reload a bunch of times until it finally does. I switched from Google chrome but apparently it was a big mistake, never thought Firefox was so crap. BTW, It's not my adblocker, turned off Enhanced tracking protection and cleared cookies. Nothing works. (on annex I show firefox and google chrome being used on the same website)

Asked by eve_nostro 2 weeks ago

Answered by eve_nostro 2 weeks ago

Very long "Waiting to transmit the response" times shown in profiler

Hi, I encountered an issue where I was getting really slow performance from a server, and I ruled out the server's query as being the issue. I ran the performance profil… (read more)

Hi,

I encountered an issue where I was getting really slow performance from a server, and I ruled out the server's query as being the issue. I ran the performance profiler, and I found that virtually all of the time was spent in the "Waiting to transmit the response" phase, found in the Network tab of the profile, when hovering over a long bar. In many cases, it was taking over 15 seconds, and there wasn't much information at all being sent from the server.

My question is, what exactly does that phase of the request cover? Could it involve the server not sending data fast enough? A network issue (DNS, proxies, etc.)? The client being low on resources at that moment?

Also, can someone please provide me a list of possible other areas of the profile, or anywhere else, to check to help me narrow down the cause of slow performance in this specific area?

Thanks!

Asked by jmyszka 1 month ago

Access Denied

On several sites, e.g. Lowes and Kroger, I receive the message: Access Denied You don't have permission to access "http://www.lowes.com/store/" on this server. Reference… (read more)

On several sites, e.g. Lowes and Kroger, I receive the message: Access Denied You don't have permission to access "http://www.lowes.com/store/" on this server. Reference #18.56ed0117.1676583603.8ee0aa7. I have to clear cookies and cache each time I do a search within a particular site so this is not a solution. I don't have this problem using the Edge browser.

Asked by hshankla 1 month ago

Last reply by cor-el 1 month ago

Firefox does not open on MacOS 13.2

2020 Macbook Pro (Intel) on Ventura 13.2, Firefox version 109.0.1. Firefox opens and immediately closes. I cleared all Firefox/Mozilla folders in /Library and ~/Librar… (read more)

2020 Macbook Pro (Intel) on Ventura 13.2, Firefox version 109.0.1. Firefox opens and immediately closes. I cleared all Firefox/Mozilla folders in /Library and ~/Library and fresh Firefox install. Does not open still and does not create any crash logs (~/Library/Application Support/Firefox). Please any troubleshooting steps I can take.

Thanks

Asked by jbecker11 1 month ago