Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Black Window at Firefox start

  • 2 replies
  • 2 have this problem
  • 150 views
  • Last reply by cor-el

Richard Troiano
Richard Troiano
more options

Windows 7 sucks. After upgrading {Critical) Firefox works for a couple of days, then when you go to start it, you get the BLACK WINDOW. We used to be able to make Compatible with XP, but that trick does not work anymore. This makes Firefox UNUSABLE, unless you do a SYSTEM RESTORE. Even after a SYSTEM RESTORE, Firefox only works for a day or two.

Windows 7 sucks. After upgrading {Critical) Firefox works for a couple of days, then when you go to start it, you get the BLACK WINDOW. We used to be able to make Compatible with XP, but that trick does not work anymore. This makes Firefox UNUSABLE, unless you do a SYSTEM RESTORE. Even after a SYSTEM RESTORE, Firefox only works for a day or two.

All Replies (2)

Moses
Moses
  • Moderator
more options

What's the black window?
In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is best not to run Firefox in compatibility mode and clear all the checkboxes in the Compatibility tab in the "Compatibility" tab of the Properties window.

You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.

See: