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How can I stop you from blocking a page when it doesn't need to be blocked

  • 6 replies
  • 4 have this problem
  • 1 view
  • Last reply by widowward

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When I try setting up the new myyahoo page, you have a shield blocking the page, but when I try to tell you to stop blocking, your page comes up with checking certificate to allow exception, but then after checking it tells me it has a valid certificate and does need an exception, but you still keep blocking. I need you to stop blocking my yahoo so I can set up the page as it was before switching to the newest version. If this can't be fixed, I will have to stop using Mozilla. I know this is set up as a safety for me, but it's not working. This page has a valid certificate, so you shouldn't be blocking it.

When I try setting up the new myyahoo page, you have a shield blocking the page, but when I try to tell you to stop blocking, your page comes up with checking certificate to allow exception, but then after checking it tells me it has a valid certificate and does need an exception, but you still keep blocking. I need you to stop blocking my yahoo so I can set up the page as it was before switching to the newest version. If this can't be fixed, I will have to stop using Mozilla. I know this is set up as a safety for me, but it's not working. This page has a valid certificate, so you shouldn't be blocking it.

All Replies (6)

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I think two different things may be happening at the same time.

(1) Shield icon

This indicates some insecure "active" content in the page, such as a script or an embedded page or video (using an iframe).

If you are adding content to the page, can you use HTTPS addresses instead of HTTP addresses? That will solve the mixed content problem. I realize this may not always be possible if the site/video/widget you're embedding doesn't offer secure connections.

(2) Security certificate error

What is the address of the page that has this problem?

Do you get certificate errors on an unusual number of sites? Or are you finding you need to add exceptions more than, say, two or three times a year?

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Thank you for your response to my question, however, I am 75 years old. Most of my "computer" life was spent on a Mac. I know very little about Windows or Firefox. So your answer to my question only confuses me more. I do know the difference between http: and https:, but don't know how to defer as to which is which. My only solution to this problem is to stop using Firefox if this new security option cannot be turned off. I need for my.yahoo to be my home page and yahoo/mail to work for me without having to make exceptions, which don't always work. Thank you for trying to help.

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Okay, let's start with the shield icon. Is it a gray shield to the left of the address in the address bar? This article describes the shield I'm talking about: Mixed content blocking in Firefox

Is it that or something different?

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Yes, it is the gray shield. The problem is, when I tell Firefox to allow the page, it goes to it's certificate page and that page tells me the page is secure and there is no need for an exception, so Firefox continues to block parts of my page and the parts that it blocks are not a security risk, like letting my weather page know I'm not in Missouri, but Rogers, AR. Is this really a security risk??? If I can't use my.yahoo on Firefox, than I will just go back to Internet Explorer (which I really don't want to do,) because they let me use all of my.yahoo page.

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Hi widowward, is the certificate error for the main page or for something embedded in the page?

If you right-click the error part, do you find "This Frame" on the right-click menu? If so, please expand "This Frame" and use Open in a New Tab. Then copy the address from the address bar and paste it back here in a reply. (I'll try to get back to you more promptly, so go ahead and leave that tab open.)

If the error is for My Yahoo itself, that's strange. If you expand the sections of the error page, what is the technical explanation? If you try the Add Exception dialog and view the certificate, do you see a different issuer than I see (attached)?

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Thank you for all your help. The problem seems to have resolved itself and my.yahoo is now coming up secured. Thanks for your time and your patience. Barb