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i downloaded your newest version, and had to uninstall due to the huge amount of pop-ups and ads. Yes, i disabled pop-ups in the browser. Can you help?

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  • Last reply by philipp

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I love firefox and have used it for years. I just downloaded your latest version, and I get nothing but pop-ups and ads. I didn't get this with the previous version. I know firefox is the issue because I uninstalled it and no longer have to issue. A few pop-ups and ads are fine now and then, but I could barely read an e-mail or look at a web page because pop-ups and ads kept coming from all directions. I would like to install the older version again. Can you tell me what the version is? Thank You (yes, I disabled pop-ups in the settings)

I love firefox and have used it for years. I just downloaded your latest version, and I get nothing but pop-ups and ads. I didn't get this with the previous version. I know firefox is the issue because I uninstalled it and no longer have to issue. A few pop-ups and ads are fine now and then, but I could barely read an e-mail or look at a web page because pop-ups and ads kept coming from all directions. I would like to install the older version again. Can you tell me what the version is? Thank You (yes, I disabled pop-ups in the settings)

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hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware