access to server denied but security certificate on file
I keep getting an "Untrusted" connection even though the certificates are available and have been able to connect to this page in the past.
I don't have this problem with OPERA or IE8.
Chosen solution
DoD certificates are only recognized as valid if you have the required root certificates installed.
Read this answer in context 👍 1All Replies (4)
try to restart your internet and see if not try here
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.
Thank you.
Check out why the site is untrusted (click "Technical Details to expand that section) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.
Some firewalls monitor secure (https) connections and send their own certificate instead of the website's certificate.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
- Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
- Click the "View..." button and inspect the certificate and check who is the issuer.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
- ESET setup -> advanced setup -> extend web and email tree -> SSL
- SSL protocol: Do not scan SSL protocol
Appreciate your response, but had to use the "Restore to Original" procedure. I just don't understand that a DOD Certificate is not recognized as a valid document. Thank you, G
Chosen Solution
DoD certificates are only recognized as valid if you have the required root certificates installed.