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Firefox crashes before it starts

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since 01/01/2012, i can´t use firefox anymore because it crashes before i can open it. everything i see is a pop-up window which says that I can report it to you. i already tried everything which is written on your support page (trying to open it in safe mode e.g.), but it still crashes then.

my antivirus programme told me, there was a file with kind of a virus the day, when firefox crashed for the first time

since 01/01/2012, i can´t use firefox anymore because it crashes before i can open it. everything i see is a pop-up window which says that I can report it to you. i already tried everything which is written on your support page (trying to open it in safe mode e.g.), but it still crashes then. my antivirus programme told me, there was a file with kind of a virus the day, when firefox crashed for the first time

Chosen solution

Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ]

This crash is fixed on Firefox 9, please upgrade your browser to Firefox 9 and check

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Chosen Solution

Firefox 7.0.1 Crash Report [@ js::Bindings::getLocalNameArray(JSContext*, js::Vector<JSAtom*, int, js::TempAllocPolicy>*) ]

This crash is fixed on Firefox 9, please upgrade your browser to Firefox 9 and check