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Firefox crashes

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2 have this problem
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Last reply by Dakota1966

12 years ago

Dakota1966

14.9.11, 10:33

I had firefox 6.02. It started crashing on my desktop several days ago after the update. It started crashing on my laptop yesterday, a few days after the update. I have Windows XP on my desktop and Windows 7 on my laptop. Both are HP. I upgraded to the 7.0 beta today but it is still crashing on both computers. The crashes are happening every few minutes. McAfee has not found anything. Please help. I am ready to switch to chrome.

Application Basics

      Name
      Firefox

      Version
      7.0

      User Agent
      Mozilla/5.0 (Windows NT 5.1; rv:7.0) Gecko/20100101 Firefox/7.0

      Profile Directory

        Open Containing Folder

      Enabled Plugins

        about:plugins

      Build Configuration

        about:buildconfig

Extensions

      Name

      Version

      Enabled

ID

      Better Facebook!
      5.911
      true
      betterfacebook@mattkruse.com

      Download Statusbar
      0.9.8
      true
      {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}

      DownloadHelper
      4.9.5
      true
      {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

      Feedback
      1.1.2
      true
      testpilot@labs.mozilla.com

      Greasemonkey
      0.9.11
      true
      {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

      Java Quick Starter
      1.0
      true
      jqs@sun.com

      McAfee SiteAdvisor
      3.4.0
      true
      {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

      RealPlayer Browser Record Plugin
      14.0.3
      true
      {ABDE892B-13A8-4d1b-88E6-365A6E755758}

      Java Console
      6.0.22
      false
      {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}

      Java Console
      6.0.23
      false
      {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}

      Java Console
      6.0.24
      false
      {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}

      Java Console
      6.0.26
      false
      {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}

      Microsoft .NET Framework Assistant
      1.2.1
      false
      {20a82645-c095-46ed-80e3-08825760534b}

      Yahoo! Toolbar
      2.3.11.20110727115843
      false
      {635abd67-4fe9-1b23-4f01-e679fa7484c1}

Modified Preferences

    Name

    Value

      browser.places.smartBookmarksVersion
      2

      browser.startup.homepage
      http://www.centurylink.net/

      browser.startup.homepage_override.buildID
      20110908135051

      browser.startup.homepage_override.mstone
      rv:7.0

      extensions.lastAppVersion
      7.0

      general.useragent.extra.microsoftdotnet
      ( .NET CLR 3.5.30729)

      gfx.blacklist.layers.direct3d9
      2

      keyword.URL
      http://search.yahoo.com/search?fr=mcafee&p=

      network.cookie.prefsMigrated
      true

      network.http.proxy.version
      1.0

      places.database.lastMaintenance
      1315870617

      places.history.expiration.transient_current_max_pages
      20100

      places.last_vacuum
      1297306180

      print.print_printer
      HP Photosmart 2570 series

      print.printer_HP_Photosmart_2570_series.print_bgcolor
      false

      print.printer_HP_Photosmart_2570_series.print_bgimages
      false

      print.printer_HP_Photosmart_2570_series.print_command

      print.printer_HP_Photosmart_2570_series.print_downloadfonts
      false

      print.printer_HP_Photosmart_2570_series.print_edge_bottom
      0

      print.printer_HP_Photosmart_2570_series.print_edge_left
      0

      print.printer_HP_Photosmart_2570_series.print_edge_right
      0

      print.printer_HP_Photosmart_2570_series.print_edge_top
      0

      print.printer_HP_Photosmart_2570_series.print_evenpages
      true

      print.printer_HP_Photosmart_2570_series.print_footercenter

      print.printer_HP_Photosmart_2570_series.print_footerleft
      &PT

      print.printer_HP_Photosmart_2570_series.print_footerright
      &D

      print.printer_HP_Photosmart_2570_series.print_headercenter

      print.printer_HP_Photosmart_2570_series.print_headerleft
      &T

      print.printer_HP_Photosmart_2570_series.print_headerright
      &U

      print.printer_HP_Photosmart_2570_series.print_in_color
      true

      print.printer_HP_Photosmart_2570_series.print_margin_bottom
      0.5

      print.printer_HP_Photosmart_2570_series.print_margin_left
      0.5

      print.printer_HP_Photosmart_2570_series.print_margin_right
      0.5

      print.printer_HP_Photosmart_2570_series.print_margin_top
      0.5

      print.printer_HP_Photosmart_2570_series.print_oddpages
      true

      print.printer_HP_Photosmart_2570_series.print_orientation
      0

      print.printer_HP_Photosmart_2570_series.print_page_delay
      50

      print.printer_HP_Photosmart_2570_series.print_pagedelay
      500

      print.printer_HP_Photosmart_2570_series.print_paper_data
      1

      print.printer_HP_Photosmart_2570_series.print_paper_height
      11.00

      print.printer_HP_Photosmart_2570_series.print_paper_size_type
      0

      print.printer_HP_Photosmart_2570_series.print_paper_size_unit
      0

      print.printer_HP_Photosmart_2570_series.print_paper_width
      8.50

      print.printer_HP_Photosmart_2570_series.print_reversed
      false

      print.printer_HP_Photosmart_2570_series.print_scaling
      1.00

      print.printer_HP_Photosmart_2570_series.print_shrink_to_fit
      true

      print.printer_HP_Photosmart_2570_series.print_to_file
      false

      print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_bottom
      0

      print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_left
      0

      print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_right
      0

      print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_top
      0

      privacy.cpd.cache
      false

      privacy.cpd.cookies
      false

      privacy.cpd.formdata
      false

      privacy.cpd.sessions
      false

      privacy.sanitize.migrateFx3Prefs
      true

      privacy.sanitize.timeSpan
      0

      security.enable_ssl2
      true

      security.warn_viewing_mixed
      false

Graphics

      Adapter Description
      NVIDIA GeForce 6150 LE

      Vendor ID
      10de

      Device ID
      0241

      Adapter RAM
      Unknown

      Adapter Drivers
      nv4_disp

      Driver Version
      8.2.0.5

      Driver Date
      1-24-2006

      WebGL Renderer
      Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686)

      GPU Accelerated Windows
      0/1. Blocked for your graphics driver version.

I had firefox 6.02. It started crashing on my desktop several days ago after the update. It started crashing on my laptop yesterday, a few days after the update. I have Windows XP on my desktop and Windows 7 on my laptop. Both are HP. I upgraded to the 7.0 beta today but it is still crashing on both computers. The crashes are happening every few minutes. McAfee has not found anything. Please help. I am ready to switch to chrome. Application Basics Name Firefox Version 7.0 User Agent Mozilla/5.0 (Windows NT 5.1; rv:7.0) Gecko/20100101 Firefox/7.0 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Better Facebook! 5.911 true betterfacebook@mattkruse.com Download Statusbar 0.9.8 true {D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389} DownloadHelper 4.9.5 true {b9db16a4-6edc-47ec-a1f4-b86292ed211d} Feedback 1.1.2 true testpilot@labs.mozilla.com Greasemonkey 0.9.11 true {e4a8a97b-f2ed-450b-b12d-ee082ba24781} Java Quick Starter 1.0 true jqs@sun.com McAfee SiteAdvisor 3.4.0 true {4ED1F68A-5463-4931-9384-8FFF5ED91D92} RealPlayer Browser Record Plugin 14.0.3 true {ABDE892B-13A8-4d1b-88E6-365A6E755758} Java Console 6.0.22 false {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} Java Console 6.0.23 false {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} Java Console 6.0.24 false {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} Java Console 6.0.26 false {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} Microsoft .NET Framework Assistant 1.2.1 false {20a82645-c095-46ed-80e3-08825760534b} Yahoo! Toolbar 2.3.11.20110727115843 false {635abd67-4fe9-1b23-4f01-e679fa7484c1} Modified Preferences Name Value browser.places.smartBookmarksVersion 2 browser.startup.homepage http://www.centurylink.net/ browser.startup.homepage_override.buildID 20110908135051 browser.startup.homepage_override.mstone rv:7.0 extensions.lastAppVersion 7.0 general.useragent.extra.microsoftdotnet ( .NET CLR 3.5.30729) gfx.blacklist.layers.direct3d9 2 keyword.URL http://search.yahoo.com/search?fr=mcafee&p= network.cookie.prefsMigrated true network.http.proxy.version 1.0 places.database.lastMaintenance 1315870617 places.history.expiration.transient_current_max_pages 20100 places.last_vacuum 1297306180 print.print_printer HP Photosmart 2570 series print.printer_HP_Photosmart_2570_series.print_bgcolor false print.printer_HP_Photosmart_2570_series.print_bgimages false print.printer_HP_Photosmart_2570_series.print_command print.printer_HP_Photosmart_2570_series.print_downloadfonts false print.printer_HP_Photosmart_2570_series.print_edge_bottom 0 print.printer_HP_Photosmart_2570_series.print_edge_left 0 print.printer_HP_Photosmart_2570_series.print_edge_right 0 print.printer_HP_Photosmart_2570_series.print_edge_top 0 print.printer_HP_Photosmart_2570_series.print_evenpages true print.printer_HP_Photosmart_2570_series.print_footercenter print.printer_HP_Photosmart_2570_series.print_footerleft &PT print.printer_HP_Photosmart_2570_series.print_footerright &D print.printer_HP_Photosmart_2570_series.print_headercenter print.printer_HP_Photosmart_2570_series.print_headerleft &T print.printer_HP_Photosmart_2570_series.print_headerright &U print.printer_HP_Photosmart_2570_series.print_in_color true print.printer_HP_Photosmart_2570_series.print_margin_bottom 0.5 print.printer_HP_Photosmart_2570_series.print_margin_left 0.5 print.printer_HP_Photosmart_2570_series.print_margin_right 0.5 print.printer_HP_Photosmart_2570_series.print_margin_top 0.5 print.printer_HP_Photosmart_2570_series.print_oddpages true print.printer_HP_Photosmart_2570_series.print_orientation 0 print.printer_HP_Photosmart_2570_series.print_page_delay 50 print.printer_HP_Photosmart_2570_series.print_pagedelay 500 print.printer_HP_Photosmart_2570_series.print_paper_data 1 print.printer_HP_Photosmart_2570_series.print_paper_height 11.00 print.printer_HP_Photosmart_2570_series.print_paper_size_type 0 print.printer_HP_Photosmart_2570_series.print_paper_size_unit 0 print.printer_HP_Photosmart_2570_series.print_paper_width 8.50 print.printer_HP_Photosmart_2570_series.print_reversed false print.printer_HP_Photosmart_2570_series.print_scaling 1.00 print.printer_HP_Photosmart_2570_series.print_shrink_to_fit true print.printer_HP_Photosmart_2570_series.print_to_file false print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_bottom 0 print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_left 0 print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_right 0 print.printer_HP_Photosmart_2570_series.print_unwriteable_margin_top 0 privacy.cpd.cache false privacy.cpd.cookies false privacy.cpd.formdata false privacy.cpd.sessions false privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 security.enable_ssl2 true security.warn_viewing_mixed false Graphics Adapter Description NVIDIA GeForce 6150 LE Vendor ID 10de Device ID 0241 Adapter RAM Unknown Adapter Drivers nv4_disp Driver Version 8.2.0.5 Driver Date 1-24-2006 WebGL Renderer Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.686) GPU Accelerated Windows 0/1. Blocked for your graphics driver version.

Answer 1 · 2011-09-14 10:33:26

the-edmeister

Moderator

15.9.11, 09:29

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

Answer 2 · 2011-09-14 10:33:26

Dakota1966 Question owner

15.9.11, 09:37

bp-128200f1-4323-4e29-8ef4-addf721109159/15/20116:26 PMbp-9b481be5-4e33-4952-8e54-caf0121109159/15/20116:18 PMbp-74f9928a-d007-467c-b7af-d956421109159/15/20116:08 PMbp-70e391ed-04f3-48cb-9d01-6731e21109159/15/20115:58 PMbp-e34f8cb6-2f7f-4f98-b8ad-a432e21109159/15/20114:47 PMbp-bcb4ebee-b3e3-4daf-ab58-9695321109159/15/20114:34 PMbp-0ea6c0b0-8dc6-4f75-a1cb-2c7c421109149/14/20117:00 PMbp-5b7fbfee-2ca6-4fd8-b574-dc17821109149/14/20116:50 PMbp-3d3a7635-1645-4a67-bbde-a4d9021109149/14/20115:34 PMbp-ae6d4c8a-0f97-449d-8b01-4af2d21109149/14/20115:24 PMbp-7c4916a6-f4f0-468f-b3ad-530ea21109129/12/20116:30 PMbp-3aa4dc12-4776-41e7-91fb-1a69321109119/11/20112:06 AMbp-a1fb685f-55c2-49d5-aa02-9e26b21109099/9/20119:17 PMbp-9bd12895-190c-475a-9fd0-1be6e21109099/9/20115:33 PMbp-6b8e7c66-b059-457b-8147-78e0c21109049/4/20118:53 PM

Answer 3 · 2011-09-14 10:33:26

Dakota1966 Question owner

15.9.11, 09:39

The above crashes are from my desk top. I will post the crashes for my laptop when I can get on it.

Answer 4 · 2011-09-14 10:33:26

Dakota1966 Question owner

15.9.11, 10:00

Here are the crash reports for my laptop. I have not used it very much today. It has crashed two times so far today.

bp-1983b827-804f-4646-abd3-43f7521109159/15/20114:17 PM
bp-82e2826e-d6db-49c8-8b82-3d3ce21109149/15/201112:10 AM
bp-a0fad172-0cab-411b-8ada-1805021109149/14/20118:22 PM
bp-94615fad-3a90-419d-970e-29e9f21109149/14/20117:10 PM
bp-f2652bf3-3fad-4386-850a-0cf8521109149/14/20116:59 PM
bp-5d7438d6-774d-4e51-9e4f-5420f21109149/14/20115:58 PM
bp-f9531592-4351-4893-b22f-144d121109149/14/20114:07 PM
bp-4332c0ec-776a-4fd5-87e8-6907821109139/14/201112:51 AM
bp-0c912767-5ca4-40ac-af0a-932e121109139/14/201112:34 AM
bp-39efd225-24b5-4a85-8004-0f51e21109139/13/201110:54 PM
bp-22a05136-adfd-43a3-bbc9-53c4721109139/13/201110:09 PM
bp-1148f8f0-f1f9-4dac-8dae-e776721109139/13/20118:20 PM
bp-2690dfa0-5564-4ddb-80d6-908e021109139/13/20117:46 PM
bp-b12558e7-f1d7-4319-a188-98b1021109139/13/20114:07 PM
bp-30348b7d-f1a6-444f-b3bc-90cab21109089/8/201111:57 PM

Modified 16 септември 2011, 19:20:15 -0700 by cor-el

Answer 5 · 2011-09-14 10:33:26

Dakota1966 Question owner

16.9.11, 15:27

Can anyone help me with this?

Answer 6 · 2011-09-14 10:33:26

cor-el

Moderator
Top 10 Contributor

16.9.11, 19:25

See:

Answer 7 · 2011-09-14 10:33:26

knorretje

16.9.11, 19:43

You are using betterfacebook add-on. Some users have reported that this software causes a lot of crashes. Maybe you should try to disable it and see if that helps. sample crashreport

Answer 8 · 2011-09-14 10:33:26

Dakota1966 Question owner

17.9.11, 10:42

Thanks. I have disabled it on my laptop to see if the crashes will stop. I wasn't having any problems with it until firefox updated to 6.0.2. I guess something with it is not compatible now.

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