Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

despite home page set as default,prefs file being deleted. (twice) it still opens in welcome window, alongside is my home page tab,add on checking doesnt finish .

  • 3 replies
  • 12 have this problem
  • 1 view
  • Last reply by Hasan

more options

everytime I open firefox. checking for add ons flashes up and disappears then welcome page opens, my home page tab is alongside it. I have uninstalled firefox. deleted the prefs file. instructed my privacy programme to ignore firefox all to no avail. I know I can edit user.js but not sure how. I can open it in notepad as instructed in help files but have no idea what to do next and what to edit.

everytime I open firefox. checking for add ons flashes up and disappears then welcome page opens, my home page tab is alongside it. I have uninstalled firefox. deleted the prefs file. instructed my privacy programme to ignore firefox all to no avail. I know I can edit user.js but not sure how. I can open it in notepad as instructed in help files but have no idea what to do next and what to edit.

Chosen solution

Do you have a file user.js in the Firefox Profile Folder?

Such a file isn't there by default, so if it is there then either you or other software or a Firefox extension has created it.

Read this answer in context 👍 1

All Replies (3)

more options

Chosen Solution

Do you have a file user.js in the Firefox Profile Folder?

Such a file isn't there by default, so if it is there then either you or other software or a Firefox extension has created it.

more options

Thank you. It was a minor annoyance but I am a bit like a dog with a bone and have little technical knowledge just obstinacy. I have deleted both user.js and prefs file and it is fine now, thanks.

more options

Glad to hear it

Modified by Hasan