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I an unable to open my e-mail

  • 1 reply
  • 14 have this problem
  • 3 views
  • Last reply by Hasan

vizaree
vizaree
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sir, I am unable to open my e-mail from my computer.I have clear every thing on "Clear Recent History" already. But my computer still unload Hotmail account page.But I can open my e-mail from others computers . You may kindly help me sort out this problem in my computer. The message I am getting is XML Parsing Error: mismatched tag. Expected: </div>. Location: http://bl159w.blu159.mail.live.com/default.aspx Line Number 324, Column 7: Thanks

sir, I am unable to open my e-mail from my computer.I have clear every thing on "Clear Recent History" already. But my computer still unload Hotmail account page.But I can open my e-mail from others computers . You may kindly help me sort out this problem in my computer. The message I am getting is XML Parsing Error: mismatched tag. Expected: </div>. Location: http://bl159w.blu159.mail.live.com/default.aspx Line Number 324, Column 7: Thanks

All Replies (1)

Hasan
Hasan
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go to Help Menu -> select "Restart with Add-ons Disabled"

Firefox will close then it will open up with just basic Firefox. Now do this:

-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/

-> go to View Menu -> Zoom -> click "Reset"

-> go to View Menu -> Page Style -> select "Basic Page Style"

-> go to View Menu -> Toolbars -> unselect All Unwanted toolbars

-> go Tools Menu -> Clear Recent History -> Time range to clear: select EVERYTHING -> click Details (small arrow) button -> place Checkmarks on ALL Options -> click "Clear Now"

-> go to Tools Menu -> Options -> General -> When Firefox starts : select "Show My Home Page" -> Type the address of the website which you want to be your HomePage e.g. http:www.google.com -> place Checkmark on "Show the Downloads window when downloading a file" -> select Radio Button option2 "Always ask me where to save files"

-> go to Tools Menu -> Options -> Content -> place Checkmarks on:

1) Block Pop-up windows

2) Load images automatically

3) Enable JavaScript

-> go to Tools Menu -> Options -> Privacy -> History section -> Firefox will: select "Use custom settings for history" -> PLACE CHECKMARKS on:

1) Remember my Browsing History

2) Remember Download History

3) Remember Search History

4) Accept Cookies from sites -> select "Exceptions..." button -> Click "Remove All Sites" at the bottom of "Exception - Cookies" window

4a) Accept Third-party Cookies -> under "Keep Until" select "They Expire"

-> REMOVE CHECKMARK from CLEAR HISTORY WHEN FIREFOX CLOSES

-> go to Tools Menu -> Options -> Security -> place Checkmarks on:

1) Warn me when sites try to install add-ons

2) Block reported attack sites

3) Block reported web forgeries

-> Click OK on Options window

-> click the Favicon (small drop down menu icon) on Firefox SearchBar (its position is on the Right side of the Address Bar) -> click "Manage Search Engines" -> select all Unwanted Search Engines and click Remove -> click OK

-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious Extensions (Add-ons) -> Restart Firefox

You can enable your Known & Trustworthy Add-ons later. Check and tell if its working.