Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My firefox version is 3.6.12, however I cannot download any add-ons cause it says I am still using version 2, and it is the same for website such as youtube where it is always saying I am using a outdated browser. How do I solve this?

  • 2 replies
  • 24 have this problem
  • 16 views
  • Last reply by furyzzz

furyzzz
furyzzz
more options

I keep updating my firefox whenever it prompts me to, and now I am using version 3.6.12, but I still cannot download any add-ons or have problem using youtube cause they still says I am using a older version of the browser. But when I go Help > About Mozilla Firefox, I am sure I have the latest version and no more updates can be found.

I keep updating my firefox whenever it prompts me to, and now I am using version 3.6.12, but I still cannot download any add-ons or have problem using youtube cause they still says I am using a older version of the browser. But when I go Help > About Mozilla Firefox, I am sure I have the latest version and no more updates can be found.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You have or had an extension installed (MegaUpload toolbar) that has changed the user agent from Firefox/3.6.12 to Firefox/2.0.0.13

You can check the general.useragent prefs on the about:config page:

  • general.useragent.extra.firefox Firefox/2.0.0.13 MEGAUPLOAD 1.0

You can open the about:config page via the location bar, just like you open a website.
Filter: general.useragent
If general.useragent prefs are bold (user set) then you can right-click that pref and choose Reset.

See Web sites or add-ons incorrectly report incompatible browser and Find what version of Firefox you are using
See also http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default

Your above posted system details show multiple Java Console extensions.
You can uninstall (remove) the Java Console extensions and disable the Java Quick Starter extension, you do not need them to run Java applets.

See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions

See also http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0

Disable the Java Quick Starter extension: Tools -> Addons -> Extensions Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)

You should update the Java plugin (Java Plug-in 1.6.0_12) to the latest version (6 U22).

Modified by cor-el

furyzzz
furyzzz Question owner
more options

Thanks, I followed your instruction and solved the problem.