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I cannot open my add-on window can't get to my add-on

  • 3 replies
  • 33 have this problem
  • 14 views
  • Last reply by cor-el

tulsigirl
tulsigirl
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windows vista FF 3.6 I go to tools and click on add-ons and the window will not open at all. I cannot get to my add-ons period.....

windows vista FF 3.6 I go to tools and click on add-ons and the window will not open at all. I cannot get to my add-ons period.....

Chosen solution

Try the Firefox SafeMode and disable the Google Toolbar extension. http://support.mozilla.com/en-US/kb/Safe+Mode

Also, see if you have the Personas Plus 1.6 extension installed - known to cause a problem when the Google Toolbar extension is also installed, IIRC.

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All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Try the Firefox SafeMode and disable the Google Toolbar extension. http://support.mozilla.com/en-US/kb/Safe+Mode

Also, see if you have the Personas Plus 1.6 extension installed - known to cause a problem when the Google Toolbar extension is also installed, IIRC.

tulsigirl
tulsigirl Question owner
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tyvm, TYVM, THANK YOU VERY MUCH! ! ! You are completely AWESOME... It worked. You will never know how much I appreciate your help. I had no idea what I was going to do.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can update the Personas Plus extension to the 1.6.1 version, that should fix the hanging issue (Fixes bug 590608 ).

See Personas Plus: https://addons.mozilla.org/en-US/firefox/addon/10900/