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Error 18 when signing into PNC banking app

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When I try to sign into PNC Bank Personal Banking website, https://www.pnc.com/en/personal-banking.html I get error CODE 18 - 68.60.142.187 I can login using Chrome. I have contacted PNC technical support team, who advise me that the problem is with Firefox. Does this make sense? Can you help me?

When I try to sign into PNC Bank Personal Banking website, https://www.pnc.com/en/personal-banking.html I get error CODE 18 - 68.60.142.187 I can login using Chrome. I have contacted PNC technical support team, who advise me that the problem is with Firefox. Does this make sense? Can you help me?

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