Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to restore Thunderbird?

  • 1 reply
  • 0 have this problem
  • 15 views
  • Last reply by david

jkepner
jkepner
more options

Earlier this week, when Thunderbird updated, I lost access to Thunderbird on my PC. The program is not on my PC. However, I can still get my email on my iPhone and the cloud.

How should I restore Thunderbird? Should I just download and reinstall it? I just want to make sure I still have access to all my old emails and contacts.

Thanks! (a long time Thunderbird user)

Earlier this week, when Thunderbird updated, I lost access to Thunderbird on my PC. The program is not on my PC. However, I can still get my email on my iPhone and the cloud. How should I restore Thunderbird? Should I just download and reinstall it? I just want to make sure I still have access to all my old emails and contacts. Thanks! (a long time Thunderbird user)

All Replies (1)

david
david
  • Top 10 Contributor
more options

What do you mean by 'lost access'? Are you saying that windows reports the software isn't there, or that Thunderbird is prompting for a new email account? You can verify if your contacts and messages are still there by looking at c:\users\<yourid>\appdata\roaming\thunderbird\profiles<profile-folder-name> the addressbook is abook.sqlite and the POP mail is in Mail\accountname folder and IMAP mail is is Imapmail\accountname folder.