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Gmail (IMAP) Folders have disappeared

  • 4 replies
  • 0 have this problem
  • 15 views
  • Last reply by sfhowes

Mark
Mark
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Today I Received an email from Thunderbird -- "Get the most out of Thunderbird 115." I reviewed some of my settings per the email (e.g. - folder view options). Now the only folders listed in my folder pane for my Gmail IMAP account are inbox and trash. All others (e.g. - sent, drafts, junk, allmail, etc.) no longer show. How do I restore these subfolders?


https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-10-13-09-31-34-a17816.png

Today I Received an email from Thunderbird -- "Get the most out of Thunderbird 115." I reviewed some of my settings per the email (e.g. - folder view options). Now the only folders listed in my folder pane for my Gmail IMAP account are inbox and trash. All others (e.g. - sent, drafts, junk, allmail, etc.) no longer show. How do I restore these subfolders? https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2023-10-13-09-31-34-a17816.png
Attached screenshots

All Replies (4)

david
david
  • Top 10 Contributor
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My initial suggestion would be to rightclick the account name on main pane, and click 'subscribe' to see if the folders are listed.

Mark
Mark Question owner
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Followed instruction. clicked on "subscribe." Only folders listed are still just Inbox and Trash.

I wonder whether I can delete this account and then set up new account for gmail IMAP? Would doing that serve to import all the folders from the underlying gmail account???

Thanks.

david
david
  • Top 10 Contributor
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Well, the problem shouldn't exist, but since your account is IMAP, it shouldn't hurt to remove the account and set it up again,

sfhowes
sfhowes
  • Top 25 Contributor
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Try this: Help/Troubleshooting Info, Profile Folder, Open Folder, close TB, delete folderTree.json, restart TB. Do the subscribed folders appear?