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Thunderbird attempts to login to deleted account

  • 5 replies
  • 0 have this problem
  • 18 views
  • Last reply by gp

Rich M.
Rich M.
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Environment: Mac OS Big Sur Ver, 11.6.7 Thunderbird 102.6.1

Using Thunderbird to monitor a number of email accounts. I was able to delete an account I no longer needed, the account is no longer seen in the list of accounts in the folder pane. However, when restarting Thunderbird a message window pops up stating: "Authentication Required - Mozilla Thunderbird". The message window includes the URL of the deleted account and text boxes prompting for the Username and Password. I can cancel out of this window and all is well ... until the next time I restart T'Bird. It would appear that the deleted account info is not fully deleted.

Suggestions for similar problems include deleting the user's Profile, which seems rather drastic. If the Profile is deleted (which on a Mac is directory with a number of underlying levels) would one have to reconfigure/add back in all the active accounts?

Is there a way to isolate the problem more precisely and correcting just that bit?

Environment: Mac OS Big Sur Ver, 11.6.7 Thunderbird 102.6.1 Using Thunderbird to monitor a number of email accounts. I was able to delete an account I no longer needed, the account is no longer seen in the list of accounts in the folder pane. However, when restarting Thunderbird a message window pops up stating: "Authentication Required - Mozilla Thunderbird". The message window includes the URL of the deleted account and text boxes prompting for the Username and Password. I can cancel out of this window and all is well ... until the next time I restart T'Bird. It would appear that the deleted account info is not fully deleted. Suggestions for similar problems include deleting the user's Profile, which seems rather drastic. If the Profile is deleted (which on a Mac is directory with a number of underlying levels) would one have to reconfigure/add back in all the active accounts? Is there a way to isolate the problem more precisely and correcting just that bit?

All Replies (5)

david
david
  • Top 10 Contributor
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Did you delete with the Account Actions>Remove Account menu? Be sure to check number of accounts and number of SMTP servers to see if they are the same number. It's usually easy to verify by clicking Help>Moretroubleshootinginformation and scrolling down to 'Mail and News Accounts'

Rich M.
Rich M. Question owner
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First, thanks for the reply. Comparing the two, I have six email accounts in the "Folder" pane and six SMTP servers in the "Help>MoreTrouble..>Mail and News Accounts".

The deleted account was a web based account, I don't see any reference to that URL in the "Help>MoreTrouble...". The URLs I do see in that section all match up with my active accounts, nothing extra.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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ahh, but is it a calendar that is being authenticated? OR something you added to an addon to get the web mail into Thunderbird?

Rich M.
Rich M. Question owner
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Calendar? I don't believe so, I don't intentionally use any calendar functions other than what is there by default. Maybe I misspoke and caused confusion. I think of all my email accounts (Gmail, Outlook, GMX) as web based, since I can access them through my browser or by configuring their SMTP info into T'Bird.

gp
gp
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Hello Rich M.

If you go to the configuration editor, and enter mail.identity.id*.useremail, do you see your extraneous server ? -> Note that I am NOT advising you to enter in editing mode in the configuration editor and fixing things, this would need to backup the profile before attempting to do anything.