Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Server password not recognized

  • 3 replies
  • 2 have this problem
  • 32 views
  • Last reply by gp

Joe Mendell
Joe Mendell
more options

When I send an email, I am always asked to enter the password for my SMPT server. When I view my saved Passwords, I can see the correct password is stored. Why do I have to enter it each time then?

When I send an email, I am always asked to enter the password for my SMPT server. When I view my saved Passwords, I can see the correct password is stored. Why do I have to enter it each time then?
Attached screenshots

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

What authentication method is specified for the account in server settings - oauth?

Joe Mendell
Joe Mendell Question owner
more options

It is set to STARTTLS which is what it has always been set to. I have not changed this option. The authentication method is normal password. I have tried oauth2 with the same STARTTLS, but have the same result.

gp
gp
more options

Hello Joe

If I understand correctly your messages, the post title is definitely misleading. Your password is working when you enter it, so it can't be said that it's not 'recognized'. Your problem is that the *saved* password is not working. In your place I'd try to delete the saved password, and then retry the connection and checking 'Use password manager' before connecting.