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unable to connect mozzila website nor download update

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

droxer3d
droxer3d
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Hi, I use firefox for quite a long time, and in the last 10 months I have been having a very peculiar issue. I am unable to enter mozzila website on my computer using Firefox browser, nor any other browser. Because of it, I am unable to download update or contact support. To fix the problem, I had to download the Installer at work and save it to a flash USB, then install a newer version on my computer. I am currently contacting your from work. Please help me understand where the source of the problem is coming from and how to fix this block. Best regards, Tim.

Hi, I use firefox for quite a long time, and in the last 10 months I have been having a very peculiar issue. I am unable to enter mozzila website on my computer using Firefox browser, nor any other browser. Because of it, I am unable to download update or contact support. To fix the problem, I had to download the Installer at work and save it to a flash USB, then install a newer version on my computer. I am currently contacting your from work. Please help me understand where the source of the problem is coming from and how to fix this block. Best regards, Tim.
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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you using a proxy or VPN?

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.